Overnight IT Support Technician - Levels I & II

Grapevine MSP Technology Services • Bakersfield, CA

5d • $43,680 - $52,000 • Onsite

About The Position

Grapevine MSP is hiring an experienced Overnight IT Support Technician to serve as the primary technical point of contact during overnight shifts. This is an on-site role in Bakersfield, California, with shifts of either 4:00 PM–1:00 AM or 12:00 AM–9:00 AM. The technician monitors systems, responds to critical alerts, resolves support requests, performs scheduled maintenance, and escalates issues as needed to help maintain uptime, security, and client satisfaction. The position requires working independently with sound judgment and sustained focus in a high-responsibility overnight environment.

Grapevine MSP provides managed IT services, including proactive IT support, cybersecurity, cloud services, VoIP, strategic consulting, and 24/7 help desk coverage. The company was founded in 2009 and has a team of more than 60 professionals.

Requirements

• At least 2 years of IT support experience; MSP experience is strongly preferred.
• Solid hands-on experience with Windows operating systems.
• Practical experience with Active Directory, including creating and managing users, permissions, and security groups.
• Working knowledge of Group Policy.
• Solid understanding of network fundamentals and security best practices.
• Strong troubleshooting and critical-thinking skills, including the ability to prioritize and manage multiple issues independently.
• Professional communication skills and a customer-first approach.

Nice To Haves

• Experience with Microsoft 365 and Azure.
• Industry certifications such as CompTIA, Microsoft, or equivalent.

Responsibilities

• Monitor servers, workstations, backups, and network infrastructure for availability and performance.
• Respond to system alerts and performance warnings in real time, and perform system checks to maintain uptime and stability.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support Windows-based environments and manage user accounts.
• Provide remote support with clear, professional communication.
• Help users learn new systems, applications, and IT policies as needed.
• Perform scheduled updates, patching, and backup verification.
• Maintain endpoint protection and antivirus standards.
• Follow company IT security policies and identify and report security risks, breaches, and suspicious activity.
• Log and track incidents, conduct root-cause analysis, and document resolutions and recurring patterns.
• Escalate complex issues to appropriate IT staff or third-party vendors and follow up to support timely resolution.
• Maintain accurate, current records of IT procedures, incidents, and resolutions.
• Provide detailed handoff notes to the day team and clearly communicate ongoing concerns and unresolved items.

Benefits

• 401(k) plan with 4% company matching.
• Low-cost medical, dental, and vision coverage.
• Paid vacation and sick time.
• Performance bonuses.
• Work-anniversary recognition.
• Equipment and tools provided.
• Covered training courses and Growth and Development Plans with industry-specific training for advancement.
• Team events and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed