Overnight IT Support Technician - Levels I & II

Grapevine MSP Technology Services • Bakersfield, CA

4d • Onsite

About The Position

Grapevine MSP is hiring an experienced Overnight IT Support Technician to serve as the primary technical point of contact during overnight shifts at its Bakersfield, California location. The role is responsible for monitoring systems, responding to critical alerts, resolving support requests, performing scheduled maintenance, and escalating issues when needed. It is a high-responsibility position focused on system stability, uptime, security, and client satisfaction, requiring independent judgment and sustained focus.

The technician will support client Windows environments, manage user accounts, troubleshoot hardware, software, and connectivity issues, and provide remote assistance with professional communication. The role also includes security and maintenance work, incident documentation and root-cause analysis, coordination with IT staff or third-party vendors, and clear handoffs to the day team. Available shifts are 4:00 PM–1:00 AM or 12:00 AM–9:00 AM.

Requirements

• At least 2 years of IT support experience; MSP experience is strongly preferred.
• Solid hands-on experience with Windows operating systems.
• Practical experience with Active Directory, including creating and managing users, permissions, and security groups.
• Working knowledge of Group Policy.
• Strong understanding of network fundamentals and security best practices.
• Strong troubleshooting and critical-thinking skills.
• Ability to prioritize and manage multiple issues independently.
• Professional communication skills and a customer-first approach.

Nice To Haves

• Experience with Microsoft 365 and Azure.
• Industry certifications such as CompTIA, Microsoft, or equivalent.

Responsibilities

• Monitor servers, workstations, backups, and network infrastructure for availability and performance.
• Respond to system alerts and performance warnings in real time and perform system checks to maintain uptime and stability.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support Windows-based environments and manage user accounts.
• Provide remote support and communicate clearly and professionally with users.
• Help users learn new systems, applications, and IT policies when needed.
• Execute scheduled updates and patching, and verify backups.
• Maintain endpoint protection and antivirus standards.
• Follow IT security policies and identify and report security risks, breaches, or suspicious activity.
• Log and track incidents, perform root-cause analysis, and document resolutions and recurring patterns.
• Escalate complex issues to appropriate IT staff or third-party vendors and follow up on timely resolution.
• Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.
• Provide detailed handoff notes to the day team and clearly communicate ongoing concerns or unresolved items.

Benefits

• 401(k) plan with 4% company matching.
• Low-cost, high-quality medical, dental, and vision coverage.
• Paid vacation and sick time.
• Performance bonuses.
• Work-anniversary recognition.
• Equipment and tools provided.
• Covered training courses.
• Growth and Development Plans with industry-specific training for employees who want to advance.
• Team events and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed