IT Support Technician II

CesiumAstro•Melbourne, FL

9d•$25 - $32

About The Position

CesiumAstro is seeking an IT Support Technician II to serve as the face of the IT department for its Florida office. The position supports employees at all levels, from onboarding new hires to assisting engineers, and is responsible for IT systems, hardware management, user support, administration, software licensing, compliance with federal standards, and implementation of IT processes and procedures. The role includes maintaining data management systems and local servers, selecting computers and hardware upgrades, setting up users, and helping staff with IT tasks and issues. The ideal candidate is organized, articulate, flexible, quick to understand business needs, collaborative, an excellent communicator, and eager to learn. Applicants must meet U.S. government space technology export-control requirements: be a U.S. citizen, lawful permanent resident, conditional resident, asylee or refugee (a protected individual under 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required U.S. Department of State authorizations.

Requirements

At least 2 years of experience in corporate information technology.
Bachelor’s degree in Management Information Systems (MIS), Information Technology, or a related field.
Extensive experience administering both Windows and Linux systems.
Good foundational knowledge of networking.
Strong oral and written communication skills.
Solid troubleshooting and problem-solving skills.
Strong customer service orientation.
Proficiency with Ubuntu, Windows 11, Windows Server 2019 and 2022, VMware ESXi, Microsoft 365, SharePoint, WSL, and Active Directory.
Experience with automated management tools.
Must satisfy U.S. government space technology export-control eligibility requirements.

Nice To Haves

Experience implementing government standards and requirements for IT systems, such as NIST 800-171 and ITAR/EAR.

Responsibilities

Build, deploy, and administer Windows and Ubuntu desktops, laptops, servers, and lab systems, including virtual machines.
Support Windows and Linux machines in an Active Directory environment.
Manage network and online file storage.
Respond to issues in a timely manner through the ticketing system.
Maintain hardware, software, and licensing inventory and baselines.
Configure and maintain conferencing A/V setups and digital signage.
Keep documentation up to date.
Identify software and infrastructure needs and suggest solutions.
Support IT systems, hardware, users, administration, software licensing, and compliance with federal standards.
Maintain data management systems and local servers, select computers and hardware upgrades, and set up new users.