IT Support Technician II
About The Position
The IT Support Technician II provides technical support and assistance to departments, faculty, staff, and students with basic hardware and some software support and maintenance. The position specializes in hardware and software relevant to its department or unit and performs technical duties necessary for department or unit business operations. It primarily troubleshoots hardware issues, along with some software and system problems, and interfaces with central technology support areas. Work is performed with some supervision from management and/or project leads. The technician supports a broad range of user and system issues, independently assesses problems, applies structured troubleshooting methods, and resolves technical concerns in a timely and effective manner. The position manages multiple assignments and priorities, documents resolutions, and contributes to continuous improvement of support processes and technology services. It also supports technology implementations, develops positive customer relationships, delivers excellent customer service, and shares technical knowledge with team members. The position maintains and follows Texas Tech University Inventory policies, maintains the Operations Division Inventory, and acts as its custodian. All employees are responsible for adhering to robust safety practices and complying with applicable health and safety regulations. Applicants for this Security Sensitive Level II position are subject to a criminal background check and must pass a drug and alcohol test after a conditional offer and before employment can be confirmed.
Requirements
- Bachelor's degree with coursework in computer science, management information systems (MIS), information technology, or a related area, plus one year of related full-time paid experience; OR a combination of related education and/or experience.
- Applicants must pass a criminal background check and a drug and alcohol test after a conditional offer and before employment can be confirmed.
Responsibilities
- Provide department or unit support and maintenance, primarily for hardware and some software, including desktops, printers, and lab equipment.
- Troubleshoot hardware, software, and system problems and interface with central technology support areas.
- Provide technical support and assistance to faculty, staff, and students in using websites, software, and hardware.
- Independently assess user and system issues, apply structured troubleshooting methods, and resolve technical concerns in a timely and effective manner.
- Manage multiple assignments and priorities while maintaining service quality.
- Document resolutions and contribute to continuous improvement of support processes and technology services.
- Support technology implementations and deliver customer service to develop and maintain positive customer relationships.
- Share technical knowledge with team members to enhance service delivery and team effectiveness.
- Maintain and adhere to Texas Tech University Inventory policies, maintain the Operations Division Inventory, and act as its custodian.
- Perform technical duties necessary for department or unit business operations.
- Adhere to safety practices and comply with applicable health and safety regulations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
