IT Support Technician II

Military Spouse Corporate Career Network • Odessa, TX

4d

About The Position

The IT Support Technician II provides technical support and assistance to departments, faculty, staff, and students in using basic hardware and software. The position also specializes in hardware and software relevant to the department or unit. The technician collaborates with departmental and school IT staff to meet their needs within IT OP and procedures, supports phone-system call handling, and assists with developing IT policies, procedures, and service goals. Applicants are subject to a criminal background check after a conditional offer of employment and before employment is confirmed.

Requirements

• A bachelor's degree with coursework in computer science, MIS, IT, or a related area plus one year of related full-time paid experience, or a combination of related education and/or experience totaling five years.
• Experience with multiple operating systems, including Microsoft Windows and Apple Macintosh.
• Advanced experience with network domain environments.

Nice To Haves

• Recognized certification in the PC support field; CompTIA A+ and Microsoft qualifications are preferred.

Responsibilities

• Provide technical support and assistance to departments, faculty, staff, and students with basic hardware and some software support and maintenance.
• Specialize in hardware and software relevant to the department or unit.
• Collaborate with departmental and school IT staff to address their needs within IT OP and procedures.
• Log into the phone system and be ready to receive calls.
• Answer calls presented to the technician in the phone system promptly.
• Assist in developing IT policies, procedures, and service goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level