IT Support Technician II

CesiumAstro • Melbourne, FL

8d

About The Position

CesiumAstro is seeking an IT Systems Administrator II to serve as the face of the IT department for its Florida office. The position supports employees at all levels, from onboarding new hires to assisting experienced engineers, and is responsible for IT systems, hardware management, user support, administration, software licensing, compliance with federal standards, and implementing IT processes and procedures. Daily work includes upgrading and maintaining data management systems, selecting computers and hardware upgrades, setting up new users, maintaining local servers, and helping users with IT tasks and issues.

The ideal candidate is organized, articulate, flexible, quick to grasp business needs, collaborative, an excellent written and oral communicator, and eager to learn. The posting states that applicants must meet U.S. Government space technology export regulation eligibility requirements: be a U.S. citizen, lawful permanent resident, conditional resident, asylee, or refugee, or be eligible to obtain the required U.S. Department of State authorizations.

Requirements

• At least 2 years of experience in corporate information technology.
• Bachelor’s degree in Management Information Systems (MIS), Information Technology, or a related field.
• Extensive experience administering both Windows and Linux systems.
• Good foundational knowledge of networking.
• Strong oral and written communication skills.
• Solid troubleshooting and problem-solving skills.
• Strong customer service orientation.
• Proficiency with Ubuntu, Windows 11, Windows Server 2019 and 2022, VMware ESXi, Microsoft 365, SharePoint, WSL, and Active Directory.
• Experience with automated management tools.
• Must meet the stated U.S. Government space technology export regulation eligibility requirements or be eligible to obtain the required authorizations.

Nice To Haves

• Experience implementing government standards and requirements for IT systems, such as NIST 800-171 and ITAR/EAR.

Responsibilities

• Build, deploy, and administer Windows and Ubuntu desktops, laptops, servers, and lab systems, including virtual machines.
• Support Windows and Linux machines in an Active Directory environment.
• Manage network and online file storage.
• Respond to issues in a timely manner via the ticketing system.
• Maintain hardware, software, and licensing inventory and baselines.
• Configure and maintain conferencing A/V setups and digital signage.
• Keep documentation up to date.
• Identify software and infrastructure needs and suggest solutions.
• Support IT systems, user administration, software licensing, federal standards compliance, and IT processes and procedures.
• Upgrade and maintain data management systems, select computers and hardware upgrades, set up new users, and maintain local servers.

Benefits

• Company stock options.
• Health, dental, and vision plans.
• HSA and FSA.
• Life and disability plans.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level