IT Support Technician II

Kitchell•Sacramento, CA

8d•Onsite

About The Position

Kitchell is seeking an IT Support Technician II for its Sacramento office. The role provides customer-facing first- and second-level technical support to employees and collaborates with the local Sacramento IT team and the broader IT department headquartered in Phoenix. Support includes hardware, software, connectivity, account access, Windows, and Microsoft 365, as well as onboarding, technology deployments, asset management, and technical documentation. The position is based in the Sacramento office and is onsite 100% of the time; remote and hybrid arrangements are not available. Work is primarily in a professional office environment, with occasional work in telecommunications rooms, equipment closets, project sites, and active construction environments. Periodic travel to other offices and project sites is required, including day trips and occasional overnight stays. Some after-hours work may be required for deployments, maintenance, upgrades, outages, or other business-critical activities.

Requirements

At least five years of progressively responsible desktop support, technical support, or help desk experience.
Experience troubleshooting Windows operating systems, Microsoft 365 applications, computer hardware and software, and user account issues.
Working knowledge of Windows 11 and Microsoft 365.
Familiarity with Active Directory, Microsoft Entra ID, Exchange Online, Microsoft Teams, and endpoint-management concepts.
Basic knowledge of TCP/IP networking, wired and wireless connectivity, printers, VPN technologies, and multifactor authentication.
Strong analytical, troubleshooting, and problem-solving skills.
Customer-focused approach and ability to explain technical information to employees with varying levels of technical knowledge.
Strong written and verbal communication skills.
Ability to prioritize multiple assignments, work independently, and contribute to a collaborative team.
Must work onsite 100% of the time at Kitchell’s Sacramento office; remote and hybrid arrangements are unavailable.
Periodic travel to other office locations and project sites is required, including day trips and occasional overnight stays.
Some after-hours work may be required.
Ability to sit, stand, walk, bend, kneel, and work beneath desks or workstations; safely lift, carry, move, and install computers, monitors, printers, network equipment, and related hardware.

Nice To Haves

An associate or bachelor’s degree in information technology, computer science, or a related field.
Experience supporting construction, engineering, architecture, or another project-based organization.
Experience supporting remote offices or project-site technology deployments.
Experience with Adobe Acrobat, Bluebeam, Autodesk products, or similar business applications.
Certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator Associate, or ITIL Foundation.
An equivalent combination of education, certifications, technical training, and relevant experience may be considered.

Responsibilities

Serve as a point of contact for employees seeking technical assistance by phone, email, remote-access tools, or in person.
Troubleshoot and resolve first- and second-level issues involving hardware, software, Windows, Microsoft 365, user accounts, business applications, and connectivity.
Install, configure, deploy, maintain, and repair computers, mobile devices, printers, monitors, docking stations, and related equipment.
Create and maintain user accounts, groups, shared mailboxes, and access permissions in Active Directory, Microsoft Entra ID, and Microsoft 365.
Support Microsoft Teams, Exchange Online, Adobe, Bluebeam, Autodesk products, and other approved business applications.
Provide new employees with account setup, equipment, and guidance on company technology resources and policies.
Document service requests, troubleshooting steps, and resolutions in the IT ticketing system.
Keep employees informed of ticket progress, next steps, and resolution timelines.
Identify recurring issues, perform root-cause analysis, and recommend solutions to improve reliability and reduce repeat incidents.
Create and maintain technical procedures, troubleshooting resources, and end-user knowledge articles.
Support technology refreshes, office relocations, and new office or project-site deployments.
Maintain accurate equipment inventory, assignment, configuration, and deployment records.
Recognize and escalate suspected phishing, compromised accounts, malicious activity, and other cybersecurity concerns.
Share technical knowledge and provide guidance to Level I support technicians.
Travel periodically to other office locations and project sites to support employee needs, equipment installations, and technology deployments.
Safely lift, carry, move, and install technology equipment; use basic hand tools and approved installation equipment.