IT Plant Support Technician

Agropur•Lake Norden, SD

5d•$67,800 - $84,800•Onsite

About The Position

The IT Plant Support Technician is part of the IT USA group and is responsible for maintaining local IT operations at 100% uptime and preventing or minimizing downtime caused by IT failures. The role supports the efficient operation of plant IT systems and contributes to overall productivity and success. The position is located in Lake Norden, South Dakota, and offers a Monday–Friday schedule of either 7 a.m.–4 p.m. or 8 a.m.–5 p.m. Participation in a rotating on-call schedule is required, and occasional work outside normal business hours may be necessary for operational needs. The technician builds relationships with plant stakeholders, including Plant Directors, Production Managers, and Automation team members; provides visible, accessible support to employees using technology in production; and serves as a primary contact for production-environment technical issues. The role involves communicating IT issues and changes, collaborating with plant support colleagues and other departments, working autonomously while keeping the manager informed of significant developments, and supporting other plants and projects as needed. The technician also maintains IDF/MDF room cleanliness and security, tracks equipment and production peripherals, and prioritizes production needs. Office employees needing Level 1 or Level 2 support should be directed to the help desk, with troubleshooting assistance provided to the help desk when necessary.

Requirements

Bachelor’s degree in Computer Science or a related field; an equivalent combination of education and/or experience may be considered.
Minimum three years of relevant experience as a technical advisor is preferred.
Effective verbal and written communication with executives, managers, colleagues, and people inside and outside the organization.
A+, Network+, and Security+ are listed as required certifications/licensure.

Nice To Haves

Experience in a plant or manufacturing environment.
CompTIA A+, Network+, Security+, or Cisco CCNA certification is listed as preferred.

Responsibilities

Build and maintain relationships with plant stakeholders, including Plant Directors, Production Managers, and Automation team members.
Engage stakeholders to understand their technology needs and address concerns.
Provide visible and accessible technical support to employees using technology in the production process.
Serve as a primary point of contact for technical issues in the production environment and provide immediate support and troubleshooting.
Communicate updates about IT system issues and changes clearly and promptly to plant personnel.
Collaborate with fellow plant support staff to resolve technical issues efficiently.
Support projects and other departments as required.
Work autonomously on technical tasks while keeping the manager informed of significant developments and remaining accountable for decisions and actions.
Support other plants in the area during vacations or when additional assistance is needed, and travel for larger projects or initiatives as required.
Maintain the cleanliness and security of IDF/MDF rooms according to organizational standards.
Maintain accurate inventories of equipment on stock shelves and track production computers, printers, and peripherals using the designated team spreadsheet.
Prioritize production needs to help ensure smooth production operations.
Direct office employees who need Level 1 or Level 2 support to the help desk and assist the help desk with troubleshooting when necessary.
Maintain detailed timecards, as stated in the posting.