IT Support Technician 1

VELCO•Rutland, VT

1d•Onsite

About The Position

VELCO is seeking a motivated, customer-focused, entry-level IT Support Technician to provide technical assistance to employees and help ensure the reliable operation of the organization’s IT systems. The role supports hardware, software, and system-related needs, guides users through configuration and troubleshooting, and aims to resolve issues efficiently. It offers hands-on experience with enterprise systems, end-user support, hardware deployment, and process improvement. The position is on-site in Rutland, Vermont, Monday through Friday, 7:30 a.m. to 4:30 p.m. The technician works in a collaborative, cross-functional team and open-office environment, supporting a mission-driven organization responsible for critical energy infrastructure. Rotating on-call coverage and work outside normal business hours may be required. Periodic travel and overnight stays may be needed for training, workshops, meetings, or industry events.

Requirements

At least one year of demonstrated, relevant experience, or an equivalent combination of experience and education.
Proven experience in an IT support, service desk, or customer service role.
Strong technical skills and proficiency with common operating systems, software applications, and ticketing systems.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Commitment to continuous learning and professional development.
Familiarity with IT security best practices and data protection regulations.
Ability to perform detailed analytical work, manage multiple priorities, communicate clearly during time-sensitive events, and maintain accuracy in stressful situations with frequent interruptions.
Eligible applicants must be authorized to work in the United States.
Successful completion of reference and background checks, including a social media check, physical examination, and drug screening is required for an employment offer.

Nice To Haves

Associate degree in Information Technology, Computer Science, Engineering, or a related field; equivalent combinations of work experience, education, training, and certifications are considered.
CompTIA A+ or other related IT professional certifications are highly desirable.

Responsibilities

Create and manage Active Directory user accounts, permissions, and access controls.
Image and deploy laptops, maintaining consistent software configurations.
Install and configure software applications based on user requirements, including Mathcad, AutoCAD, and Bluebeam.
Troubleshoot and resolve user issues in a timely and effective manner to minimize downtime.
Assist with onboarding new employees and provide necessary IT resources and access.
Collaborate with departments to streamline processes, implement changes, and introduce procedures.
Maintain printer inventory, order supplies, and submit copy counts to vendors.
Create and maintain knowledge base articles, self-service guides, and other user documentation.
Wipe and prepare laptops for donation or disposal, ensuring data sanitization and compliance with security protocols.
Research user requests and provide recommendations for solutions.
Maintain confidentiality and handle sensitive situations with discretion and professionalism.
Perform other duties as assigned.