Tier 1 IT Support Technician

Cynet Systems•Pompano Beach, FL

3d•Onsite

About The Position

The Tier 1 IT Support Technician supports technology hardware and software systems in an enterprise environment, providing in-person and remote technical assistance to customers. The role includes asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources, with an emphasis on clear communication, reliable follow-through, and high-quality customer service. The technician works onsite during operating hours between 7:00 a.m. and 6:00 p.m., Monday through Friday, participates in an after-hours evening and weekend on-call rotation, and travels to remote locations as needed. The position operates under general guidance from senior IT staff and follows documented procedures and checklists.

Requirements

High school diploma or equivalent.
0–1 year of IT support experience, with basic hardware, software, and troubleshooting knowledge.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Ability to manage multiple priorities and work independently or as part of a team.
Ability to work effectively under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 capability supporting low- to medium-complexity issues.
Ability to work under general guidance from senior IT staff and follow documented procedures and checklists.
Ability to lift 50 lbs.

Nice To Haves

Relevant degrees, certificates, or additional education.
IT enterprise experience.

Responsibilities

Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist with coordinating audiovisual setups and provide video conferencing support.
Support virtual meeting applications, including MS Teams, Zoom, and GoTo.
Support audiovisual equipment, particularly Microsoft Teams Rooms certified devices.
Monitor and maintain computer systems using organizational tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, and network-related issues, and develop plans to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, or software.
Use Office 365 applications, including MS Outlook, MS Excel, MS Word, and MS Teams, and support Windows 10/11.
Collaborate with and assist other IT department areas on projects and initiatives.
Work onsite during operating hours between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in an after-hours evening and weekend on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.