Tier 1 IT Support Technician

Lewis Bakeries • Evansville, IN

7d • Onsite

About The Position

Lewis Bakeries is seeking a motivated, user-focused Tier 1 IT Support Technician to provide first-level IT support to office, production, and warehouse staff across its locations. The role supports computers, printers, phones, Microsoft 365, and production and warehouse devices through phone, remote tools, and in-person assistance on the production floor. Experience with company-specific systems is not required; training is provided.

The position is full-time, exempt, and on-site in Evansville, Indiana. The work combines office and bakery production-floor environments, with occasional travel between departments or locations. Typical business hours apply, with flexibility based on support needs and participation in a rotating on-call schedule, including evenings and weekends as needed. Production-floor work involves following food safety and GMP practices, using required protective equipment, and exposure to noise, heat, and cold. Occasional lifting of equipment up to 50 pounds may be required.

Lewis Bakeries is a family-owned and operated company founded in 1925. It produces loaf bread, buns, and rolls under brands including Bunny Bread, Lewis Bake Shop, and Healthy Life, and operates facilities in Indiana and Tennessee.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a customer service mindset.
• Basic technical knowledge of computer hardware, Windows operating systems, and Microsoft Office/365.
• Willingness to learn company-specific applications and devices; training is provided.
• Willingness to work hands-on in a production environment.

Nice To Haves

• Six months to one year of experience in a help desk or desktop support role.
• Industry certifications such as CompTIA A+, Network+, or similar.
• Coursework or a degree in Information Technology, Computer Science, or a related field.
• Experience supporting iPads, Android tablets, or rugged scanners such as Zebra, including MDM tools such as SureMDM.
• Exposure to ERP systems such as Sage X3 or similar, and VoIP phone systems such as 3CX or similar.
• Experience in a manufacturing, food production, or warehouse environment.

Responsibilities

• Provide first-level support for hardware, software, and connectivity issues for office, production, and warehouse staff at each location.
• Perform password resets and account unlocks following identity verification procedures.
• Help users with VPN and MFA sign-in issues and suspected phishing.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint, and with Windows 10/11 issues.
• Resolve basic network and Wi-Fi connectivity problems.
• Resolve common printer issues, including supplies, jams, print queues, and driver reinstalls.
• Support bakery production scales and PRIMS scale software, escalating hardware and configuration problems as needed.
• Troubleshoot bakery iPads and sales Android tablets, including application issues, Wi-Fi, device swaps, and resets.
• Support handheld scan guns restricted to specific applications, including scanning, application access, Wi-Fi, battery, and reset issues.
• Support warehouse scanning users with login issues and label printers, and create or deactivate operator accounts according to documented procedures.
• Provide basic phone system support for desk phones, softphones, and floor and paging phones, including connectivity, voicemail PIN resets, and call issues.
• Provide first-level support for ERP access and printing issues, escalating functional questions to the appropriate team.
• Assist users with document scanning and access in the document management system.
• Support onboarding and offboarding, including workstation, account, and device setup and equipment collection.
• Log and track requests in the IT ticketing system, following documented procedures for resolution and escalation.
• Communicate clearly and professionally with users and escalate complex issues to other IT team members.

Benefits

• Medical coverage with weekly premiums as low as $10 and a low-deductible plan design.
• Comprehensive dental coverage, including orthodontic benefits for dependent children.
• Company-funded pension plan.
• 401(k) with company matching contributions.
• Company-paid short-term and long-term disability insurance.
• Paid vacation time and paid holidays.
• Relocation assistance for qualified candidates.
• Professional development opportunities and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED