IT Systems Support 1

State of Montana • Helena, MT

1d

About The Position

The IT Systems Support 1 position installs, maintains, and provides training for hardware and software on microcomputer workstations in local and wide area networks. The incumbent resolves technical problems involving workstation hardware, communications, and multi-product integration. The team supports end users and data processing personnel and provides trouble resolution for DOJ-wide area network users and authorized agents. The position requires some state vehicle driving and lifting or moving hardware weighing up to 25 pounds.

The Justice Information Technology Services team provides IT infrastructure and services supporting approximately 900 Department of Justice employees and more than 3,000 Criminal Justice Information Network customers. Its systems support a range of DOJ services, including legal cases, missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services.

Requirements

• Associate degree in information technology or a related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification, or experience may be substituted for the stated education and experience.
• Ability to work in all aspects of a team environment, including support, communication, personal awareness, giving and receiving professional critiques, and demonstrating emotional intelligence.

Nice To Haves

• Extensive knowledge of desktop and laptop computer support and troubleshooting, including previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of Microsoft Office applications and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals, such as scanners, printers, and multifunction printers.
• Thorough knowledge of system, diagnostic, and utility software, including PC Tools, Microsoft Sysinternals, remote desktop support applications and methods, and antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs, and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices such as tablets and smartphones.

Responsibilities

• Install and maintain hardware and software on microcomputer workstations in local and wide area networks.
• Provide training on workstation hardware and software.
• Resolve technical problems involving workstation hardware, communications, or multi-product integration.
• Support end users and data processing personnel.
• Manage and resolve technical issues for DOJ-wide area network users and authorized agents.
• Drive state vehicles as needed.
• Lift and move hardware weighing up to 25 pounds.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement plans
• Paid vacation
• Paid sick leave
• Paid holidays
• Pre-tax Flexible Spending Accounts
• Employee Assistance Program
• Potential eligibility for Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree