IT Support Technician 1

Velco•Rutland, VT

2d•$25 - $35•Onsite

About The Position

VELCO is seeking an entry-level, customer-focused IT Support Technician to provide technical assistance to employees and help ensure reliable operation of the organization’s IT systems. The role supports hardware, software, and system-related needs and offers hands-on experience with enterprise systems, end-user support, hardware deployment, and process improvement. This is an on-site position in Rutland, Vermont, scheduled Monday through Friday from 7:30 a.m. to 4:30 p.m. The technician works with customers to configure systems and troubleshoot issues, aiming to resolve requests efficiently. Rotating on-call coverage and work outside normal business hours may be required. Periodic travel and overnight stays may also be required for training, workshops, meetings, or industry events.

Requirements

At least one year of demonstrated relevant experience, or an equivalent combination of experience and education.
Experience in IT support, service desk, or customer service.
Strong technical skills and proficiency with common operating systems, software applications, and ticketing systems.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Commitment to continuous learning and professional development.
Familiarity with IT security best practices and data protection regulations.
Ability to perform detailed analytical work, manage multiple priorities, communicate clearly during time-sensitive events, and maintain accuracy in potentially stressful situations with frequent interruptions.
Eligible applicants must be authorized to work in the United States.

Nice To Haves

Associate degree in Information Technology, Computer Science, Engineering, or a related field.
CompTIA A+ or other related IT professional certifications.

Responsibilities

Create and manage Active Directory user accounts, applying appropriate permissions and access controls.
Image and deploy laptops with consistent software configurations.
Install and configure software applications based on user requirements, including Mathcad, AutoCAD, and Bluebeam.
Troubleshoot and resolve user issues in a timely and effective manner to minimize downtime.
Assist with onboarding new employees and ensure they have the necessary IT resources and access.
Collaborate with departments to streamline processes, implement changes, and introduce procedures.
Maintain printer inventory, order supplies, and submit copy counts to vendors.
Create and maintain knowledge base articles, self-service guides, and other user documentation.
Wipe and prepare laptops for donation or disposal, ensuring data is sanitized and security protocols are followed.
Research user requests and recommend solutions.
Maintain confidentiality and handle sensitive situations with discretion and professionalism.
Perform other duties as assigned.