IT Services & Support Technician
About The Position
Hempel is hiring a customer-focused onsite IT Services & Support Technician in Dallas, Texas. The role supports end users in Microsoft enterprise environments, providing hands-on technical assistance and resolving issues involving computers, mobile devices, peripherals, software, Microsoft services, and network connectivity. It is suited to someone who thrives in a fast-paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end-user support. The technician will manage and maintain user accounts and devices, troubleshoot hardware and software problems, support basic networking and remote access, and work with network teams to escalate connectivity issues. The role also includes hardware upgrades and imaging, device lifecycle management, and IT equipment inventory and asset tracking. The position reports to the IT Service Delivery Manager and is onsite in Dallas, Texas.
Requirements
- 3–5 years of experience in an IT support or helpdesk technician role.
- Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration.
- Familiarity with networking fundamentals and troubleshooting.
- Hands-on experience supporting hardware, including printers, laptops, and desktops.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and manage multiple priorities.
- Must be legally authorized to work in the United States.
Nice To Haves
- Experience with ticketing systems such as ServiceNow or Jira.
- Basic PowerShell knowledge.
- CompTIA A+, Network+, or Microsoft certifications.
Responsibilities
- Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals.
- Troubleshoot and resolve issues involving Windows OS, Microsoft Office 365 applications, and hardware failures.
- Provide technical support for RF scanners, label printers, and network printers.
- Assist end users with software installation, configuration, and general IT inquiries.
- Manage and maintain Active Directory user accounts, groups, and permissions.
- Support Entra ID (Azure AD) identity management tasks.
- Assist with Intune Company Portal device enrollment, compliance, and application deployment.
- Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies.
- Troubleshoot basic LAN/WAN, Wi-Fi, DNS, and DHCP issues.
- Collaborate with network teams to escalate and resolve connectivity problems.
- Support VPN access and remote connectivity tools.
- Diagnose and repair laptops, desktops, printers, and other office equipment.
- Perform hardware upgrades, imaging, and device lifecycle management.
- Maintain IT equipment inventory and assist with asset tracking.
Benefits
- Medical, dental, and vision insurance coverage options beginning on the first day of employment.
- Flexible HSA and FSA options for healthcare and dependent care expenses.
- 12 paid holidays.
- 15 vacation days to start.
- 6 personal days.
- Paid leave for jury duty and bereavement.
- 401(k) plan options with immediate company match and full vesting from day one.
- Basic life insurance.
- Short-term and long-term disability coverage.
- 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave.
- A strong flexibility policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
