IT Support Technician I

High Point Federal Credit Union•Olean, NY

10h•$18 - $21•Onsite

About The Position

The IT Support Technician provides day-to-day technical support and helps keep the systems and technology used by employees and members running smoothly and securely. The role works alongside an experienced team to support a variety of technology and Credit Union equipment. It is based in Olean, New York, and requires local travel to other High Point FCU locations. Core hours are 8:30 a.m. to 5:30 p.m., with rotating on-call evening and weekend availability shared with other IT Department members. On-call compensation is provided.

Requirements

1–3 years of experience in an IT support role.
Strong technical problem-solving and communication skills.
Basic understanding of computer connectivity, system updates, and Microsoft environments, with the ability to troubleshoot common issues and escalate when needed.
Willingness to stay informed about emerging technology trends and maintain compliance with internal policies.
Availability for rotating on-call evening and weekend support.
Ability to travel locally to other High Point FCU locations.

Nice To Haves

Experience in a help desk or hardware/software troubleshooting environment.

Responsibilities

Provide day-to-day technical support and troubleshoot hardware, software, and other technology issues.
Set up, install, maintain, and replace PCs, printers, other technology, and Credit Union equipment.
Maintain accurate inventory of IT equipment, hardware, and software licensing.
Work with vendors and internal departments to support ATMs/ITMs and other technology used throughout the Credit Union.
Troubleshoot technology issues and escalate those requiring additional system, network, or vendor support.
Assist with system updates, equipment upgrades, technology rollouts, and other IT projects.
Follow established IT security procedures and promptly escalate potential security concerns.
Maintain IT procedures and documentation as technology and processes change.
Participate in rotating after-hours and weekend support for on-call technology issues.