IT System Support Technician

WeVote • Oakland, CA

21h • Remote

About The Position

WeVote is seeking an IT System Support Technician to help manage the technology systems used by its volunteer-powered, nonpartisan nonprofit organization. WeVote supports its initiatives with custom software and approximately 15 other software systems, serving around 250 volunteers. This is an unpaid volunteer role requiring approximately five hours per week.

The technician will provide technical support to volunteer users, primarily through Slack and email, and administer the organization’s technical solutions. Tasks include creating accounts, resetting passwords, changing permissions, and updating systems. The role also contributes to IT policies and procedures, system monitoring and maintenance, and recommendations for tools that address organizational needs. The position works with IT team members and technical leadership to support efficient operation of WeVote’s systems.

The organization is fully remote. Volunteers must be available at least five hours each week during core team hours, Monday through Friday, 9 a.m.–6 p.m. Pacific Time, including one to two hours of Pacific Time overlap, and attend the weekly team meeting.

Requirements

• At least 5 years of IT technical support experience.
• Excellent communication and problem-solving skills.
• Availability for at least 5 hours each week during Monday–Friday core team hours of 9 a.m.–6 p.m. Pacific Time, including 1–2 hours of Pacific Time overlap.
• Availability to attend the team meeting each week.

Nice To Haves

• IT technical support experience in the social impact space.
• Technical training experience, preferably with non-technical users.
• Google Workspace experience.
• System implementation experience.
• Employee onboarding and offboarding experience.

Responsibilities

• Provide technical support to the volunteer user base, primarily through Slack and email.
• Oversee and manage the organization’s technology systems and infrastructure, performing administrative tasks as needed.
• Create new user accounts, reset passwords, change permissions, and update systems.
• Assist with developing and implementing IT policies and procedures to support business continuity and data security.
• Work with IT team members and technical leadership to ensure effective operation of the organization’s technical systems.
• Recommend tools and systems to address organizational challenges and stay current on technology advancements.
• Monitor and maintain technology systems to support optimal performance.
• Attend the weekly team meeting.

Benefits

• Opportunity to develop advanced technical skills and work with civic technology.
• Opportunity to contribute to a mission that helps Americans participate in democracy.
• Access to a network of professionals committed to positive change.

What This Job Offers

• Education Level: No Education Listed