Intake Coordinator Jobs

About The Position

Requirements

• Comfortable managing ambiguity and highly confidential information with discretion in a fast-paced environment.
• Desires to help set the tone for a culture of integrity, inclusion, and continued progress.
• Naturally curious, eager to learn, and receptive to feedback, with a teachable mindset and a commitment to continuous growth.
• Collaborative, adaptable, and skilled at building strong relationships while contributing positively to a team environment.

Responsibilities

• Monitor various reporting intake channels and process all reports received for assignment determination, including timely acknowledgement receipts, entry into the case management system, escalating reports through established triage process, and assignment to appropriate team.
• Track the status of unassigned matters to help ensure timely follow through and assignment.
• Maintain current repository of information relevant to investigations operations, including intake process, case administration, and referral procedures.
• Collaborate with the operations team to identify opportunities to improve intake processes, documentation, and operational workflows.
• Ensure accuracy, completeness, and quality of case documentation within the case management system, including following established data integrity standards, performing regular case auditing, and participating in quarterly data review activities.
• Serve as the initial point of contact for employee-related concerns and/or inquiries by conducting thorough and empathetic intake conversations via live calls as needed.
• Cultivate a strong rapport with HR Business Partners, Employee Relations, and Employment Legal with a focus on client-oriented service.
• Support the full Ethics & Compliance team with ad hoc tasks and/or projects as needed.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• Relocation assistance