Bilingual Intake Coordinator - Austin, Wells Branch Round Rock
About The Position
Foundation Communities’ Tax Help program is hiring enthusiastic, motivated team members to provide high-quality tax return preparation services at tax sites during the 2027 tax filing season. The Bilingual Intake Coordinator greets clients, conducts eligibility screenings, and helps taxpayers assemble the required information and documents. This seasonal position is suitable for people seeking temporary work, a second job, or an entry-level opportunity in a nonprofit organization. Full-time and part-time schedules are available, including weekdays, evenings, and weekends. Openings are at Prosper Center North and South in Austin, Round Rock Public Library, and Wells Branch Rec Center. The temporary work period runs from mid-December 2026 through April 2027. No previous experience is required, and support is provided during required paid training and tax certifications. Compensation is $20.00 per hour.
Requirements
- Prior experience working in a fast-paced environment.
- Professional demeanor and excellent communication and customer service skills.
- Written and verbal proficiency in English and Spanish.
Responsibilities
- Conduct client intake interviews, including validating identities, screening for eligibility, reviewing documents, and ensuring clients are ready to proceed with tax preparation.
- Answer client questions and provide high-quality customer service.
- Support site managers with operational tasks as needed.
- Protect client confidentiality.
- Complete all specified paid training and tax certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
