Intake Coordinator - General Admin

Heart to Heart Hospice • Oklahoma City, OK

6d

About The Position

The Intake Coordinator directs daily patient referral and intake operations at Heart to Heart Hospice, including helping establish and implement intake policies. The role initiates patient charts in the EMR, maintains intake workflow, and keeps the stand-up board current with census, pending admissions, red flag, journey’s end, and care plan meeting information.

The coordinator ensures referral and intake activities comply with applicable state, federal, and CHAP requirements. The role also builds and maintains relationships with referral sources and community contacts, gathers and reports referral statistics and trends, contributes to strategic planning and quality improvement, and helps referral sources access community resources when hospice services are not provided. The position requires timely documentation and other duties as assigned.

Requirements

• At least three to five years of experience in health care, preferably in hospice operations.
• Admissions/intake and customer service experience.
• Valid driver’s license and automobile insurance.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Experience with EMR software.

Nice To Haves

• A degree in health care or a related field is preferred.

Responsibilities

• Direct daily patient referral and intake operations, including participating in the establishment and implementation of intake policies.
• Initiate charts in the EMR and maintain workflow.
• Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
• Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
• Establish and maintain positive relationships with current and potential referral sources; build and monitor community and customer perceptions of Heart to Heart Hospice as a high-quality provider.
• Gather, collate, and report referral statistics, including key customer referral trends.
• Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain working knowledge of community resources and assist referral sources in accessing them when services are not provided by Heart to Heart Hospice.
• Submit all documentation in a timely manner.
• Perform other duties as required.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• 401(k) with up to 4% employer matching.
• Tuition reimbursement.
• Company car for qualifying individuals.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed