Intake Coordinator - General Admin

Heart to Heart Hospice•Oklahoma City, OK

About The Position

The Intake Coordinator directs daily patient referral and intake operations, including helping establish and implement intake policies. The role initiates patient charts in the EMR, maintains intake workflow and census-related tracking, and ensures compliance with applicable state, federal, and CHAP referral and intake requirements. The coordinator builds and maintains relationships with current and potential referral sources, monitors community and customer perceptions, gathers and reports referral statistics and trends, and contributes to strategic planning to identify opportunities to meet unmet customer needs. The role also maintains knowledge of company contracts and community resources, supports referral sources in accessing resources when services are not provided by Heart to Heart Hospice, participates in quality improvement activities, and submits documentation on time.

Requirements

At least three to five years of experience in health care, preferably in hospice operations.
Admissions/intake and customer service experience.
Valid driver’s license and automobile insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Nice To Haves

Degree in health care or a related field preferred.

Responsibilities

Direct daily patient referral and intake operations, including participating in the establishment and implementation of intake policies.
Initiate patient charts in the EMR and maintain workflow.
Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
Establish and maintain positive relationships with current and potential referral sources.
Build and monitor community and customer perceptions to enhance the perception of Heart to Heart Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment performance improvement teams and activities.
Maintain working knowledge of community resources and assist referral sources in accessing them when Heart to Heart Hospice does not provide the needed services.
Submit all documentation in a timely manner.
Perform other duties as required.