Intake Coordinator | ABA

Behavior Frontiers•El Segundo, CA

About The Position

Behavior Frontiers is seeking an Intake Success Coordinator to serve as the first point of contact for families seeking ABA services for autism and other special needs. The role focuses on connecting with prospective families, communicating the value of services, and moving inbound inquiries toward successful client intakes. It is suited to someone who enjoys a fast-paced, goal-oriented environment and turning inquiries into qualified enrollments.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Strong customer service and relationship-building skills.
Experience closing leads.
Ability to multitask in a fast-paced environment.
Strong time management and attention to detail.
Ability to maintain confidentiality of protected health information (PHI).
Ability to pass FBI and DOJ fingerprinting.
Negative TB test results.
Valid government ID.

Nice To Haves

Bilingual in Spanish or another language.
Bachelor’s degree.
Experience with Salesforce or CRM systems.
Knowledge of ABA therapy or healthcare intake.

Responsibilities

Manage high-volume inbound calls and inquiries, converting prospective families into qualified program enrollment.
Communicate with prospective clients clearly and promptly.
Respond to referral sources and inbound leads to drive engagement and conversion timelines.
Build trust and rapport while guiding families in choosing a service provider.
Gather key information and qualify potential clients.
Communicate the value of Behavior Frontiers’ services clearly and confidently.
Create and maintain lead profiles in Salesforce with a high degree of data integrity.
Deliver an excellent customer experience for every family.
Collaborate with Clinical, Sales, Recruitment, and Scheduling teams.
Maintain relationships with partners such as diagnosticians, pediatricians, and healthcare providers to support sustained lead generation.
Meet or exceed weekly and monthly KPIs and performance targets.

Benefits

Medical, dental, and vision insurance.
401(k) with company match after six months of employment.
Paid personal time off.
Paid holidays.
Paid sick leave.
Free telehealth access to a mental health counselor for employees and dependents over age 13, with no limits or copays.
Employee Assistance Program with access to financial, legal, counseling, and other support services.
Discounts and savings at more than 500 companies.
Discounts on travel essentials, including hotels, rental cars, flights, and excursions.
Discounts of 10–80% on routine lab work.
Prescription medication discounts of 10–80% at more than 60,000 locations nationwide.
Discounted monthly gym memberships at 12,000 gym locations nationwide and free access to workout videos.