Referral Intake Coordinator

Pennant Group • Tacoma, WA

4d • $25 - $30 • Onsite

About The Position

Puget Sound Home Health & Hospice is seeking a full-time Patient Intake Coordinator to support home health referral and intake operations. This onsite role manages the complete intake and referral process, ensuring documentation, insurance verification, and regulatory requirements are met before admission. The coordinator serves as a liaison among referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.

Requirements

• At least 2 years of experience in healthcare intake, referral coordination, or patient access.
• Solid understanding of insurance verification, authorization, and payer guidelines.
• Ability to communicate professionally with physicians, referral sources, marketers, and payors.
• Strong organizational skills and ability to manage multiple referrals simultaneously.
• Detail-oriented approach focused on compliance, accuracy, and timely processing.
• Customer-focused approach and ability to market services assertively and tactfully.

Nice To Haves

• Home health and/or hospice intake experience.
• Experience with Home Care Home Base (HCHB).

Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements.
• Ensure compliance with state, federal, and payer intake requirements.
• Obtain and review physician orders, face-to-face documentation, and supporting clinical records.
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams.
• Communicate with payors, physicians, and internal staff to resolve missing or incomplete documentation.
• Enter and manage referrals in Home Care Home Base (HCHB) or applicable intake systems.
• Support daily intake operations to meet census, quality, and service goals.
• Maintain positive relationships with referral sources and community partners.
• Identify opportunities to improve intake workflows, service access, and patient experience.
• Cover some weekend hours on a rotating basis.

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and voluntary insurance options
• Paid life and AD&D insurance
• Short-term and long-term disability
• Paid time off (PTO), paid holidays, and paid sick time
• 401(k) with company match
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Employee discounts
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed