Referral/Intake RN

Heartlinks • Yakima, WA

1d • $40 - $51

About The Position

The Intake Nurse initiates, screens, and triages referrals for Yakima County and maintains relationships with referral sources. The role also completes admission visits to bring patients onto hospice services. The nurse receives and evaluates hospice and palliative care referrals, determines eligibility, coordinates information and orders with physicians and insurers, supports regulatory compliance, and assists referral sources with community resources when Heartlinks does not provide the needed services. The position participates in quality improvement activities and completes admission assessments as directed.

Requirements

• Current Washington state licensure as a registered nurse.
• Bachelor’s degree in Nursing from an accredited program.
• At least two years of nursing experience.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, Accrediting Body standards, and private payer practices.
• Good communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

• Master’s degree in health care preferred.
• Nursing experience in hospice care preferred.

Responsibilities

• Receive and document hospice and palliative care referrals from outside sources, including hospitals, clinics, other facilities, and families.
• Assess patients’ clinical needs using information from referral sources and available medical records.
• Determine patient eligibility for hospice or palliative care services based on program criteria.
• Verify skilled care orders with physicians and obtain histories and physicals as needed.
• Obtain insurance information from referral sources and forward it to the insurance verifier.
• Ensure compliance with applicable state, federal, and Accrediting Body referral and intake requirements.
• Establish and maintain positive working relationships with current and potential referral sources.
• Build and monitor community and customer perceptions of Heartlinks as a high-quality service provider.
• Gather, collate, and report referral statistics, including key customer referral trends.
• Maintain working knowledge of Heartlinks contractual relationships and ensure patients are admitted according to contract provisions.
• Participate in quality assessment and performance improvement teams and activities.
• Maintain working knowledge of community resources and help referral sources access them when Heartlinks does not provide the services.
• Complete admission assessments as directed.

Benefits

• Up to 168 hours of PTO accrued annually for full-time employees, in addition to sick time accrued at one hour for every 40 hours worked.
• Bereavement and jury duty leave.
• Option to enroll in medical, dental, vision, and life insurance.
• Heartlinks pays 100% of employee medical premiums and 75% of employee dental and vision premiums; health benefits begin the first of the month after the start date.
• Reimbursement for miles driven for work.
• Holiday pay for six observed holidays.
• Option to enroll in a 401(k) and contribute beginning at hire; dollar-for-dollar employer match up to 5% of earnings after one year of employment and 1,080 hours worked.
• Tuition reimbursement and professional development assistance.
• Premium pay for hospice-related certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level