Intake and Referral Coordinator

ARC Health Partners • Lee's Summit, MO

3d • $22 - $24 • Onsite

About The Position

The Intake and Referral Coordinator is the primary point of contact for people seeking behavioral health services and for community referral sources. The role manages referrals for individual and group therapy, coordinates services, verifies eligibility, maintains accurate records, and helps clients access appropriate clinical care. The coordinator works with clinicians, intake staff, external providers, and clients to support an efficient referral and scheduling process.

This is an in-person, full-time position based at the Lee's Summit, Missouri clinic. The schedule is Monday through Friday between 8 a.m. and 5 p.m. Compensation is $22–$24 per hour, paid bi-weekly. Employment is W-2 and non-exempt.

The Lilac Center is an outpatient mental health practice providing evidence-based care, including Dialectical Behavior Therapy and integrated treatment. Its services include individual therapy, group skills training, intensive outpatient programs, medication management, and related support for adolescents and adults across Kansas and Missouri. The organization describes its environment as safe, non-judgmental, and inclusive, and emphasizes coordinated care, clinical excellence, professional development, diversity, and teamwork.

Requirements

• Associate degree required.
• A minimum of 1–2 years of experience in healthcare, behavioral health, case management, care coordination, patient access, or referral management is preferred.
• Demonstrated commitment to exceptional client service and ability to build rapport and communicate effectively with clients, providers, referral sources, and internal teams.
• Strong organizational, time-management, and multitasking skills, exceptional attention to detail, and ability to prioritize competing responsibilities.
• Excellent verbal and written communication skills and a professional, compassionate, engaging demeanor.
• Ability to maintain strict confidentiality, exercise sound judgment, and comply with HIPAA and organizational policies.
• Ability to work collaboratively and adapt to evolving workflows in a fast-paced, growing organization.
• Strong critical-thinking and problem-solving skills, including the ability to navigate complex situations, identify solutions, and escalate concerns appropriately.

Nice To Haves

• Bachelor's degree in Social Work, Psychology, Healthcare Administration, Human Services, or a related field.
• Experience working with mental health or counseling programs.
• Experience with electronic health record (EHR/EMR) systems.
• Proficiency with Microsoft Office Suite and Salesforce or other CRM platforms.
• Working knowledge of mental health terminology, insurance processes, and behavioral health workflows.
• Understanding of trauma-informed care principles and commitment to inclusive, affirming, client-centered communication.

Responsibilities

• Receive, review, and process referrals for individual and group therapy services.
• Coordinate referrals from healthcare providers, schools, community agencies, hospitals, insurance companies, and self-referrals.
• Maintain referral tracking systems and accurate documentation; monitor referral status and follow up with referral sources, providers, and clients as needed.
• Contact prospective clients to gather information and explain available services.
• Schedule intake appointments and therapy sessions according to program guidelines and clinician availability.
• Coordinate enrollment in appropriate therapy groups based on clinical recommendations, availability, and participant needs.
• Manage waitlists and communicate anticipated timelines to clients and referral partners.
• Ensure required forms, consents, and documentation are completed before services begin.
• Answer incoming calls promptly and professionally.
• Collaborate with therapists, case managers, clinical supervisors, and administrative staff to facilitate timely access to care.
• Communicate client needs, referral priorities, and scheduling updates to the clinical team.
• Assist with transitions between services, including transitions between individual and group therapy.
• Provide referral resources when services are unavailable or a different level of care is needed.
• Respond to inquiries from clients, families, providers, and community partners, and maintain positive relationships with referral sources and community stakeholders.
• Provide customer service with empathy, professionalism, and cultural sensitivity.
• Maintain accurate and confidential client records in accordance with HIPAA and organizational policies.
• Verify insurance, benefits, and authorizations as required.
• Generate reports on referral volume, program capacity, waitlists, and service utilization.
• Ensure compliance with agency standards, state regulations, and accreditation requirements.

Benefits

• 401(k) retirement plan with employer match up to 4%.
• Medical, dental, and vision insurance for employees and eligible dependents.
• HSA with employer contribution and FSA options for healthcare and dependent-care expenses.
• Employer-paid life insurance and AD&D coverage.
• Employee Assistance Program with confidential mental health and life-support resources.
• Generous paid time off and additional paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree