Referral Intake Coordinator

Minivasive Pain & Orthopedics • Houston, TX

3d

About The Position

Minivasive Pain and Orthopedics is seeking a full-time Referral Intake Coordinator to join its outpatient clinic network serving the greater Houston, Texas area. The coordinator secures and confirms authorization to schedule initial appointments for new patients. The role includes collecting and finalizing referral information, entering data into electronic systems, handling Letters of Protection (LOPs), arranging appointments, and communicating with referral sources and internal departments about patient status and updates.

The position requires a high school diploma or GED and one year of experience in a medical office or facility setting. Employment is contingent upon successful completion of a background check and drug screening. Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and market data.

Requirements

• High school diploma or GED.
• One year of experience in a medical office or facility setting.
• Working knowledge of HIPAA regulations and applicable federal and state laws.
• Proficiency with computer systems and relevant software, such as Salesforce, eClinicalWorks, and Microsoft Office.
• Strong verbal and written communication skills.
• Solid organizational skills and attention to detail.
• Professional customer service skills and phone etiquette.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Obtain all necessary authorizations before scheduling new-patient appointments.
• Collect and track new-patient referrals and maintain an up-to-date referral log.
• Create new-patient charts in Salesforce and eClinicalWorks (eCW), ensuring demographic and referral information is complete and accurate.
• Schedule and reschedule initial consultations as needed.
• Provide patients with timely appointment information and instructions.
• Respond promptly and professionally to telephone and email inquiries from patients and referral sources.
• Document and relay messages accurately.
• Perform other related tasks as needed.

Benefits

• Three medical plans.
• Two dental plans.
• Two vision plans.
• Employee Assistance Program.
• Short- and long-term disability insurance.
• Accidental Death & Dismemberment plan.
• 401(k) with a two-year vesting period.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED