Referral Intake Specialist
About The Position
Join Donor Network of Arizona and help save and heal lives through organ and tissue donation. As a Referral Intake Specialist, you will play a critical role in the organ donation process by evaluating referrals, assessing donor suitability, and collaborating with healthcare professionals to maximize donation opportunities across Arizona. This is a remote position; however, candidates must reside within the state of Arizona. The Referral Intake Specialist role is responsible for maximizing the organ referral and evaluation process in collaboration with the Referral Optimization Charge (ROC), Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donor Legacy Advocate (DLA), hospital staff, physicians, and medical director as needed.
Requirements
- Strong critical thinking and clinical assessment skills
- Excellent communication and relationship-building abilities
- The ability to make informed decisions in fast-paced, emotionally sensitive situations
- Strong organizational skills and attention to detail
- 1-2 years of experience as an EMT-P, LPN, RT, medical scribe, or previous OPO experience
- 1 year experience with medical terminology
Nice To Haves
- Experience reviewing medical records and interpreting clinical information preferred
- Healthcare, organ donation, transplant, or related clinical experience preferred
- EMT-P, LPN or RT license
- Associate or Bachelor’s Degree or relevant medical certification
- 1-2 years of OPO experience
Responsibilities
- Communicates with appropriate professional staff and reviews the patient’s medical record for consideration of donation options.
- Performs an initial telephone evaluation with the party initiating the referral call. Initial telephone evaluation is intended to obtain information to determine gross suitability for organ donation.
- Performs full chart review to assess donor suitability.
- Collaborates with internal staff to manage all open referrals, including daily follow up, optimizing referral outcomes and processes.
- Provides basic education to hospital staff about the donation process, plan for continuity of care and progress of referral.
- May need to facilitate a family conversation regarding donation when this is an immediate need. This includes collaborating with hospital staff to determine appropriate timing for family counseling and conversation.
Benefits
- Competitive hourly pay
- Annual organizational incentive program
- Medical, dental & vision insurance
- Employer paid life insurance and short/long-term disability coverage
- Voluntary life insurance options
- 403(b) employer match and profit sharing program
- Tuition assistance program
- Employee wellness & assistance programs
- Inclusive and mission-driven culture consistently recognized as a Top Workplace in Arizona
- Tobacco-free, drug-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
