Intake Referral Specialist - PACE
About The Position
The Intake Referral Specialist supports the daily operations of the PACE referral process. In this role, you will perform clerical and administrative functions to support PACE office operations, including receiving and screening referrals, monitoring voicemail and returning calls to prospective participants and their families, sending program information to prospective participants, entering referral demographics into Customer Relationship Management (CRM) and care management systems, verifying Medicaid eligibility through the Florida Medicaid Management Information System, maintaining and updating spreadsheets for census tracking and state reporting, and communicating with physician offices to obtain participant medical records. Performs all other duties as assigned, including participation in PACE center on-call requirements.
Requirements
- High school diploma or general education degree (GED); 1-3 years related experience and/or training; equivalent combination of education and experience.
- Familiar with Microsoft Office suite and standard computer functions.
- Must have at least one year of experience working with frail elders.
- 10-panel pre-employment drug screening.
- Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA).
- Post-offer physical examination.
- QuantiFERON-TB Gold blood test (or other approved tuberculosis screening, as applicable).
- Employment eligibility verification (Form I-9) and any additional pre-employment requirements applicable to the position.
Responsibilities
- Receive and screens referrals.
- Monitor voicemail and return calls to prospective participants and their families.
- Send program information to prospective participants.
- Enter referral demographics into Customer Relationship Management (CRM) and care management systems.
- Verify Medicaid eligibility through the Florida Medicaid Management Information System.
- Maintain and update spreadsheets for census tracking and state reporting.
- Communicate with physician offices to obtain participant medical records.
- Performs all other duties as assigned, including participation in PACE center on-call requirements.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company-Paid Life Insurance
- Voluntary Life and Supplemental Insurance
- Short-Term and Long-Term Disability Insurance
- 403(b) Retirement Savings Plan
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
- Tuition Reimbursement and Professional Development Opportunities
- Employee Referral Bonus Program
- Employee Recognition and Appreciation Programs
- Exclusive Employee Discounts through Tickets At Work
- Free Parking
- On-site Dining and Employee Cafeteria
- Career Growth and Internal Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
