Intake Referral Specialist - PACE

MorseLife Health Systems•Greenacres, FL

2d•Onsite

About The Position

MorseLife Health System has been a leader in senior care in South Florida for over 40 years, dedicated to enhancing the lives of older adults through compassionate care, clinical excellence, innovation, and service. As a nonprofit healthcare system and a Great Place To Work® Certified employer, MorseLife is recognized as a 5-Star Teaching Nursing Home and a recipient of the Gold Seal Award. The organization actively partners with numerous colleges and universities to educate and mentor future healthcare professionals through a robust clinical rotation program. MorseLife offers a comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services. The organization is mission-driven, committed to excellence, compassion, and innovation, with over 1,700 dedicated team members.

Requirements

High school diploma or general education degree (GED).
1-3 years related experience and/or training.
Equivalent combination of education and experience.
Familiar with Microsoft Office suite and standard computer functions.
At least one year of experience working with frail elders.

Responsibilities

Perform clerical and administrative functions to support PACE office operations.
Receive and screen referrals.
Monitor voicemail and return calls to prospective participants and their families.
Send program information to prospective participants.
Enter referral demographics into Customer Relationship Management (CRM) and care management systems.
Verify Medicaid eligibility through the Florida Medicaid Management Information System.
Maintain and update spreadsheets for census tracking and state reporting.
Communicate with physician offices to obtain participant medical records.
Perform all other duties as assigned, including participation in PACE center on-call requirements.