Referral Intake Specialist
About The Position
The Referral Intake Specialist helps maximize organ referral and evaluation opportunities across Arizona. Working with the Referral Optimization Charge, Advisor on Call, Organ Recovery Coordinator, Organ Donation Coordinator, Donor Legacy Advocate, hospital staff, physicians, and medical director as needed, the specialist communicates with appropriate professionals and reviews patient medical records to consider donation options. The role includes conducting initial telephone evaluations to gather information and determine gross suitability for organ donation, completing full chart reviews to assess donor suitability, and collaborating with internal staff on open referrals and daily follow-up to optimize outcomes and processes. The specialist also provides basic donation-process education to hospital staff and supports continuity of care and referral progress. When immediately needed, the specialist may facilitate a family conversation about donation in coordination with hospital staff to determine appropriate timing. This is a full-time, hourly, remote position for candidates who reside in Arizona. Potential schedules include a night shift of three 12-hour shifts per week or a day shift of two 12-hour and two 8-hour shifts per week. Specialists are expected to work approximately four weekend shifts per month and participate in holiday coverage, including two to three major winter holidays each year.
Requirements
- Strong critical thinking and clinical assessment skills.
- Excellent communication and relationship-building abilities.
- Ability to make informed decisions in fast-paced, emotionally sensitive situations.
- Strong organizational skills and attention to detail.
- Minimum of 1–2 years of experience as an EMT-P, LPN, RT, medical scribe, or in previous OPO experience.
- One year of experience with medical terminology.
- Must reside in Arizona.
- Availability for assigned shift schedules, approximately four weekend shifts per month, and holiday coverage.
Nice To Haves
- Experience reviewing medical records and interpreting clinical information.
- Healthcare, organ donation, transplant, or related clinical experience.
- EMT-P, LPN, or RT license; associate or bachelor's degree; or relevant medical certification.
- One to two years of OPO experience.
Responsibilities
- Evaluate organ referrals and assess donor suitability.
- Communicate with appropriate professional staff and review patient medical records for donation options.
- Conduct an initial telephone evaluation with the person initiating the referral to determine gross suitability for organ donation.
- Perform full chart reviews to assess donor suitability.
- Collaborate with internal staff to manage open referrals, including daily follow-up and efforts to optimize referral outcomes and processes.
- Provide basic education to hospital staff about the donation process, continuity of care, and referral progress.
- When immediately needed, facilitate a family conversation about donation in collaboration with hospital staff and determine appropriate timing for the conversation.
- Work approximately four weekend shifts per month and participate in holiday coverage, including two to three major winter holidays each year.
Benefits
- Competitive hourly pay
- Annual organizational incentive program
- Medical, dental, and vision insurance
- Employer-paid life insurance and short- and long-term disability coverage
- Voluntary life insurance options
- 403(b) employer match and profit-sharing program
- Tuition assistance program
- Employee wellness and assistance programs
- Inclusive and mission-driven culture recognized as a Top Workplace in Arizona
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
