Referral Intake Coordinator

Southwest Transplant Alliance•Dallas, TX

About The Position

The Referral Intake Coordinator receives, evaluates, and processes incoming organ and tissue donor referrals within Southwest Transplant Alliance’s service area. The role collects and reviews donor information, determines preliminary eligibility according to established criteria, maintains accurate documentation, and communicates critical information to the departments and partners involved in the donation process. The position manages multiple referrals in a fast-paced environment, follows required response timelines, and supports timely donor evaluation and referral processing. The coordinator evaluates potential tissue donors using STA, AATB, and tissue processor criteria, and potential organ donors using STA and OPTN criteria. The role requires effective communication with healthcare professionals and referral sources, accurate electronic recordkeeping, sound judgment when escalating referrals, and compliance with documentation, confidentiality, and regulatory requirements. Employees must follow organizational safety policies and HIPAA and confidentiality standards. Bloodborne pathogen exposure risk is minimal, and the role is not routinely expected to involve contact with blood, bodily fluids, or other potentially infectious materials.

Requirements

Current Texas credential as an EMT-B or LVN, or completion of an accredited clinical healthcare program resulting in certification, registry, or licensure, or equivalent related experience; listed as preferred.
Strong attention to detail and ability to maintain accurate concurrent electronic documentation.
Proficiency with Microsoft Office applications, electronic medical records, and telephonic systems.
Ability to work effectively with healthcare professionals across multiple organizations and settings.
Ability to manage multiple complex processes simultaneously while complying with established policies and timelines.
Current driver’s license maintained with an acceptable driving record as defined by STA policy.
Compliance with HIPAA and organizational confidentiality standards, safety policies, and applicable documentation and regulatory requirements.

Nice To Haves

Prior referral screening, healthcare intake, call center, or donor services experience.
Multi-line or VOIP telephonic systems experience.
Direct healthcare experience.

Responsibilities

Respond to incoming calls, electronic referrals, and communications concerning potential organ and tissue donors.
Communicate critical donor screening and medical information to appropriate STA departments, processors, healthcare facilities, and partner agencies.
Collaborate with internal and external stakeholders to facilitate timely donor evaluation and referral processing.
Maintain professional and effective communication with healthcare professionals and referral sources.
Manage multiple incoming referrals while meeting established response timelines.
Prioritize referral activity based on operational needs and donor evaluation requirements.
Complete documentation, referral processing, and follow-up within required timeframes.
Meet productivity and quality expectations in a high-volume, fast-paced referral environment.
Evaluate potential tissue donors according to STA, AATB, and tissue processor criteria.
Evaluate potential organ donors according to STA and OPTN donor criteria.
Accurately document donor information in the electronic donor record.
Perform data-entry corrections and documentation updates according to quality standards and timelines.
Maintain proficiency with organizational systems, including iTransplant, Q-Pulse, Microsoft Office, and telephonic platforms.
Ensure compliance with documentation, confidentiality, and regulatory requirements.
Analyze referral information to determine appropriate donor evaluation pathways.
Identify incomplete, inconsistent, or missing information and obtain necessary clarification.
Use sound judgment when escalating referrals or communicating critical information.
Remain current on donation, transplantation, and referral screening practices.
Adapt to changing priorities and operational demands while maintaining accuracy and compliance.
Perform other job-related duties consistent with the purpose of the role.