Referral Intake Specialist

Ohio s Hospice Inc • Dayton, OH

6d • Onsite

About The Position

The Referral Intake Specialist serves as the primary coordinator of the hospice referral and pre-admission process. The role receives referrals from physicians, hospitals, facilities, referral partners, patients, families, and other healthcare providers; gathers required information; initiates intake; coordinates admission scheduling; and ensures timely communication throughout the referral journey. The specialist works with referral sources, patients and families, Admission Nurses, Clinical Triage, Business Development, and other teammates to facilitate timely access to hospice care and provide exceptional customer service. Referrals are managed from initial contact through assignment and scheduling of the admission visit, with an emphasis on accuracy, efficiency, and compassion.

This is a full-time, in-person position at Ohio's Hospice Care Coordination Center in Dayton, Ohio. The stated schedule is 8:00 AM–6:30 PM.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate compassionately with patients, families, referral partners, physicians, and healthcare professionals.
• Strong organizational and time management skills.
• Ability to prioritize multiple referrals while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Computer proficiency sufficient to navigate electronic medical records, referral management systems, scheduling software, and communication platforms.
• Ability to maintain confidentiality and professionalism in all interactions.

Nice To Haves

• Associate degree or healthcare-related education.
• At least two years of customer service, healthcare intake, scheduling, referral coordination, hospice, home health, or related experience.
• Previous call center or healthcare access experience.

Responsibilities

• Receive and process hospice referrals from physicians, hospitals, skilled nursing facilities, assisted living facilities, community partners, patients, families, and other referral sources.
• Gather complete and accurate referral information and verify required documentation to initiate hospice admission.
• Enter referral information accurately into electronic medical record and referral management systems.
• Prioritize and monitor referrals to support timely progression through intake.
• Coordinate and schedule admission visits with Admission Nurses based on geographic coverage, availability, and patient needs.
• Communicate admission schedules and updates with Admission Nurses and other appropriate teammates.
• Coordinate with Clinical Triage and operational leaders regarding urgent or complex referrals.
• Ensure a smooth handoff from intake through admission.
• Serve as the primary point of contact for referral sources during pre-admission.
• Communicate referral status and provide accurate information about hospice services, admission processes, and next steps to referral sources, patients, families, and internal teammates.
• Return calls promptly and provide proactive updates throughout the referral process.
• Provide empathetic, professional customer service and build positive relationships with referral partners.
• Collaborate with Admissions, Clinical Triage, Business Development, Customer Service, and other departments to facilitate patient access.
• Assist with referral queues and workload to meet service level expectations.
• Identify barriers to timely admissions and communicate concerns to leadership.
• Participate in departmental meetings, education, process improvement initiatives, and Continuous Quality Improvement activities.
• Maintain complete and accurate documentation and process referrals in compliance with organizational standards.
• Meet productivity, quality, customer service, and service level expectations.
• Participate in ongoing education and competency development and contribute to a collaborative team environment.
• Assist with additional departmental responsibilities as assigned.

Benefits

• Competitive compensation.
• Mileage reimbursement.
• Company-provided technology.
• Continuing education and professional development opportunities.
• Support for professional certification and growth.
• A supportive interdisciplinary team.
• The opportunity to make a meaningful difference in the lives of patients and families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED