Referral and Scheduling Coordinator

CenterWell•Las Vegas, NV

2d•Onsite

About The Position

The Referral Coordinator manages and facilitates patient referrals within a healthcare organization, processing referrals to support access to specialty care and services. The role coordinates appointments, obtains necessary documentation, and tracks referral outcomes while working with healthcare providers, patients, and external specialists. This position is onsite in a clinical environment, reports to the Referral Supervisor, is patient-facing, and runs the Tuberculosis (TB) screening program. Selected candidates will be required to undergo TB screening.

Requirements

Experience in a healthcare setting in referral management or medical office administration.
Knowledge of medical terminology, insurance processes, and electronic health record (EHR) systems.
Ability to handle confidential information in accordance with HIPAA guidelines.

Nice To Haves

Bachelor's degree in Healthcare or Business Administration.
Knowledge of ICD-10 and CPT coding.
Bilingual in English and Spanish.

Responsibilities

Process an average of 40 referrals per day accurately and promptly.
Handle an average of 65 calls per day while providing professional and efficient service.
Verify patient, provider, and insurance information to ensure referral documentation is complete.
Communicate with physicians, specialists, and internal departments about referral status and requirements.
Maintain accurate records and documentation in applicable systems.
Comply with company policies, healthcare regulations, and established procedures.
Run the Tuberculosis (TB) screening program.