Referral & Scheduling Coordinator

Marshall Medical Center • Cameron Park, CA

4d • $23 - $27

About The Position

The Referral & Scheduling Coordinator is an integral member of the healthcare team and is responsible for appointment scheduling and referral functions throughout Marshall Medical Center’s outpatient clinics. The coordinator works with internal and external physician office staff, patients, providers, and clinical staff to facilitate a fast and efficient referral process. They coordinate patient needs and department resources to schedule appointments for new and existing patients, and facilitate communication among patients, families, insurance companies, providers, and patient care support staff. The role also participates in quality performance improvement activities to support a positive, patient-focused customer service experience.

Requirements

• High school diploma or GED required.
• Knowledge of Medi-Cal, Medicare, and private health insurance policies, products, and services.
• Basic knowledge of medical terminology, CPT, and ICD-10 coding.
• Familiarity with office equipment and computer/data-entry skills.
• Superior written and verbal communication, interpersonal, and customer service skills.
• Excellent organizational and prioritization skills.
• Pleasant, friendly demeanor and ability to maintain a positive, team-oriented attitude.
• Comfort with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners.

Nice To Haves

• Advanced training through vocational school or college desired.
• Previous experience in automated scheduling or referral functions for a physician office or multi-provider clinic, or a medical background such as Medical Assistant, highly preferred.
• Electronic medical record (EMR) experience preferred.

Responsibilities

• Coordinate appointment scheduling for new and existing patients throughout outpatient clinics.
• Perform referral functions and facilitate a fast, efficient referral process.
• Coordinate patient needs with department resources.
• Facilitate communication among patients, families, insurance companies, providers, and patient care support staff.
• Verify and process insurance eligibility and obtain authorization requests.
• Participate in quality performance improvement activities supporting a positive, patient-focused customer service experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED