Referral & Scheduling Coordinator

Marshall Medical Center • Cameron Park, CA

2d

About The Position

The Referral & Scheduling Coordinator is an integral member of the healthcare team and is responsible for appointment scheduling and referral functions throughout Marshall Medical Center’s outpatient clinics. The coordinator works with internal and external physician office staff, patients, providers, and clinical staff to facilitate a fast and efficient referral process, and coordinates patient needs with department resources to provide seamless scheduling for new and existing patients.

The role facilitates effective communication among patients, families, insurance companies, providers, and patient care support staff. It also participates in quality performance improvement activities to support a positive, patient-focused customer service experience.

Requirements

• High school diploma or GED required.
• Knowledge of Medi-Cal, Medicare, and private health insurance policies, products, and services.
• Basic knowledge of medical terminology, CPT, and ICD-10 coding.
• Familiarity with office equipment and computer/data entry skills.
• Superior written and verbal communication abilities and interpersonal/customer service skills.
• Excellent organizational and prioritization skills.
• Pleasant and friendly demeanor and ability to maintain a positive, team-oriented attitude.
• Comfort with verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners.

Nice To Haves

• Advanced training through vocational school or college is desired.
• Previous experience with automated scheduling and/or referral functions for a physician office or multi-provider clinic, or medical-background experience such as Medical Assistant experience, is highly preferred.
• Electronic medical record (EMR) experience is preferred.

Responsibilities

• Handle appointment scheduling and referral functions throughout outpatient clinics.
• Coordinate with internal and external physician office staff, patients, providers, and clinical staff to facilitate the referral process.
• Schedule appointments for new and existing patients while coordinating patient needs and department resources.
• Facilitate communication among patients, families, insurance companies, providers, and patient care support staff.
• Participate in quality performance improvement activities.
• Verify and process insurance eligibility and obtain authorization requests.

What This Job Offers

• Education Level: High school or GED