Referral and Scheduling Coordinator

CenterWell•Ormond Beach, FL

5d•$40,000 - $52,300•Onsite

About The Position

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside the primary care physician’s office. The role performs varied, moderately complex administrative, operational, and customer-support assignments, including computations, and typically handles semi-routine assignments. The coordinator gathers and communicates relevant information and preparation instructions to patients and referring providers. The position interprets departmental policies and methods for completing assignments, works within established expectations and quality standards, and has some latitude in prioritizing and timing work. It operates under minimal direction and follows standard practices that allow some interpretation, deviation, and independent discretion. The role is patient-facing and requires TB screening if selected. The position is onsite in Palm Coast, Florida, with occasional travel to Ormond Beach and North and South Daytona. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 scheduled hours per week. The role reports to the Medical Referrals Supervisor.

Requirements

At least 2 years of hands-on referral healthcare experience in a clinical setting; experience with the Medicare population is preferred.
Proficiency with medical terminology.
Proficiency with Microsoft Word, Excel, and Outlook.
Experience with Electronic Medical Records.
Excellent professional communication abilities with patients and people at all levels of the organization.
Ability to complete TB screening if selected, as the role is patient-facing.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Three years of referral experience.
Healthcare leadership experience.
Bachelor’s degree in healthcare or business administration.
Knowledge of ICD-10 and CPT coding.
Medical Assistant or other professional state certifications related to healthcare.
Bilingual in English and Spanish.
Experience with the Medicare population.

Responsibilities

Schedule and pre-register patients for exams and procedures with specialists and providers outside the primary care physician’s office.
Gather and communicate relevant information and preparation instructions to patients and referring providers.
Perform administrative, operational, customer-support, and computational assignments.