Referral and Scheduling Coordinator

CenterWell•Anderson, SC

4d•$40,000 - $52,300

About The Position

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside the primary care physician’s office. The role performs varied, moderately complex administrative, operational, and customer-support assignments, including computations, and typically handles semi-routine work. The coordinator gathers and communicates relevant information and preparation instructions to patients and referring providers. The position works within defined parameters and standard policies, interpreting departmental procedures and quality expectations, with some discretion over prioritization and timing and minimal direction. The position is based in Orchard Park and also covers Cayce Center and Decker Blvd Center. It is patient-facing and requires TB screening if selected. The role is part of CenterWell Senior Primary Care, which provides proactive, preventive care to seniors through integrated care teams and personalized services.

Requirements

Less than 3 years of hands-on healthcare experience in a clinical setting, preferably with the Medicare population.
Proficiency with medical terminology.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Experience with Electronic Medical Records.
Excellent professional communication abilities with patients and people at all levels of the organization.
Must complete TB screening if selected, as this is a patient-facing role included in the company’s TB screening program.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Bachelor’s degree in Healthcare or Business Administration.
Knowledge of ICD-10 and CPT coding.
Referral experience.
Medical Assistant or other professional state certifications related to healthcare.
Bilingual in English and Spanish.

Responsibilities

Schedule and pre-register patients for exams and procedures with specialists and providers outside the primary care physician’s office.
Gather relevant information and communicate it, along with preparation instructions, to patients and referring providers.
Perform varied administrative, operational, and customer-support assignments, including computations.
Prioritize and complete assignments within defined policies, work expectations, and quality standards.