Intake Coordinator

Green Meadows Home Health Care Inc•Fountain Valley, CA

6d•$22 - $25•Onsite

About The Position

Green Meadows Home Health is seeking an Intake Coordinator to serve as the first point of contact for referral sources, patients, and healthcare providers. The coordinator manages the intake process from referral through admission by coordinating patient information, verifying eligibility, ensuring documentation is complete, and communicating with clinical staff to facilitate timely admissions while following applicable federal, state, and agency regulations. This office-based position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., with occasional overtime as needed. It involves frequent interaction with physicians, hospitals, referral sources, patients, families, and agency staff. The role requires prolonged sitting and computer work, frequent use of a telephone and office equipment, occasional lifting of up to 20 pounds, and repetitive hand and wrist movements for keyboard use. Performance expectations include processing referrals accurately and efficiently, supporting patient satisfaction through excellent customer service, ensuring timely admissions and communication with referral sources, meeting agency productivity and quality standards, and maintaining regulatory and agency compliance.

Requirements

High school diploma or equivalent required.
Experience with EMR systems and Microsoft Office Suite.
Excellent verbal and written communication skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to maintain confidentiality and comply with HIPAA regulations.
Strong attention to detail and problem-solving abilities.
Excellent customer service and interpersonal skills.
Ability to prioritize multiple referrals while meeting deadlines.
Strong telephone etiquette and professional communication.
Ability to work independently and collaboratively with interdisciplinary teams.
Proficiency in data entry and documentation accuracy.
Ability to adapt to changing priorities and maintain a positive attitude.
Ability to occasionally lift up to 20 pounds.
Ability to perform repetitive hand and wrist movements for keyboard use.

Nice To Haves

Associate's or Bachelor's degree preferred.
At least one year of healthcare intake, admissions, scheduling, or customer service experience preferred.
Home Health or Hospice experience strongly preferred.
Knowledge of Medicare, Medicaid, and commercial insurance guidelines preferred.
Knowledge of medical terminology preferred.

Responsibilities

Receive and process referrals from physicians, hospitals, skilled nursing facilities, case managers, and other referral sources.
Review referral documentation for completeness and accuracy.
Verify patient demographics, insurance coverage, and eligibility for home health services.
Coordinate with physicians to obtain required orders, certifications, and supporting documentation.
Communicate with patients and families regarding admission scheduling and agency services.
Collaborate with Clinical Managers and field clinicians to coordinate timely patient admissions.
Accurately enter referral and patient information into the electronic medical record (EMR) system.
Maintain ongoing communication with referral sources regarding admission status.
Monitor pending referrals and follow up on outstanding documentation.
Ensure intake documentation complies with Medicare, Medicaid, HIPAA, and agency policies.
Maintain accurate records of referral activity and admission outcomes.
Assist with authorization requests and insurance verification when required.
Coordinate with scheduling staff to ensure appropriate clinician assignment.
Provide customer service to patients, families, referral partners, and internal staff.
Participate in quality improvement initiatives and departmental meetings.
Perform other duties as assigned by management.