Patient Care Coordinator/Intake Authorization Coordinator- Beacon Ortho- Harrison Ave clinic

Upstream Rehabilitation • Cincinnati, OH

5d • Onsite

About The Position

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator/Intake Authorization Specialist for its Harrison Ave clinic in Cincinnati, Ohio. This entry-level office role supports clinic operations, patient intake, and clinic growth by maintaining an organized, welcoming front office and working with the Clinic Director to carry out efficient procedures. The coordinator handles referrals, scheduling, insurance verification and authorization, patient payments, and related administrative processes. The position requires multitasking across computer programs and delivering excellent customer service to patients, clinical staff, physician offices, insurance carriers, and business-office and field leadership.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The role is subject to inside environmental conditions and sedentary work, with frequent computer and office-equipment use and occasional handling of items weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to business-office and field leadership.
• Ability to work independently while maintaining organization, accuracy, and timely follow-through.
• Excellent time-management skills and ability to prioritize tasks with minimal supervision.
• Self-motivated and proactive.
• Efficient time-management and presentation skills as a team member.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage and collect payments due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Obtain and manage physical therapy insurance authorizations.
• Communicate with clinical staff, physician offices, and insurance carriers to help ensure timely service approvals.
• Track authorization status, expiration dates, visit counts, and reauthorization needs to prevent treatment interruptions.
• Submit clinical documentation and supporting medical records to payers as required for authorization approval.
• Maintain accurate authorization documentation in the EMR and scheduling system.
• Help patients understand insurance requirements and authorization processes.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Maintain an orderly, organized, and inviting clinic and front-office environment.
• Manage the schedule, document routing, non-clinical documentation, deposits, and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required Raintree and other business-process training and complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED