Patient Care Coordinator - Beacon Ortho clinic

Upstream Rehabilitation • Erlanger, KY

9d • Onsite

About The Position

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its clinic in Erlanger, Kentucky. This entry-level office role supports clinic growth by maintaining pleasant, consistent daily operations and carrying out practice management and patient intake processes in collaboration with the Clinic Director. The coordinator contributes to the mission, vision, and values of Upstream Rehabilitation and helps provide an inviting, customer-focused clinic experience.

The role involves greeting patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It also includes managing clinic schedules, document routing, deposits, non-clinical documentation, inventory, and reporting related to caseloads, discharge candidates, progress notes, and insurance. The position operates during normal business hours Monday through Friday, requires at least 40 hours per week, and may involve additional hours or attendance at special events some evenings and weekends.

The work is primarily sedentary in an indoor office environment, with frequent computer and office-equipment use and regular communication with associates. The role includes occasional walking, standing, and handling items weighing up to 20 pounds, as well as rare climbing, crouching, kneeling, stooping, and similar movements. Reasonable accommodations may be made for associates with disabilities, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, including frequent computer and office-equipment use, repetitive typing, and communication with associates.
• Ability to occasionally handle items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect patient payments and other money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently, route documents, and manage deposits and non-clinical documentation.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Manage personal overtime.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED