Patient Care Coordinator -Sharonville-Beacon Ortho clinic

Upstream Rehabilitation • Cincinnati, OH

8d • Onsite

About The Position

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator for its clinic in Cincinnati, Ohio. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through patient intake and practice management. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, converting referrals into evaluations, scheduling visits, verifying insurance coverage, collecting payments, and creating a positive patient experience. It also includes managing clinic schedules, documentation, deposits, inventory, reporting, and other administrative processes. The position operates Monday through Friday during normal business hours, requires at least 40 hours per week, and may involve additional hours or attendance at some evening or weekend events.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect all money due at the time of service, including patient payments and deposits.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently and route documents appropriately.
• Manage personal overtime and non-clinical documentation.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED