Ortho-Pedo Patient Coordinator

Great Expressions Dental Centers • Snellville, GA

3d

About The Position

The Ortho-Pedo Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure smooth practice operations and a positive patient experience. Responsibilities include welcoming patients, scheduling and coordinating appointments, maintaining confidential patient records, verifying insurance information, processing payments and claims, responding to inquiries, and coordinating patient flow with dental staff. GEDC describes itself as an equal opportunity employer committed to diversity and inclusion.

Requirements

• 2–3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent.

Nice To Haves

• 1–2 years of experience with orthodontics or pedodontics preferred.
• Additional education or certification in healthcare administration or a related field is a plus.

Responsibilities

• Welcome patients warmly when they arrive at the dental practice and help maintain a comfortable, inviting waiting area.
• Interact with patients professionally and courteously.
• Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients of upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar and support efficient patient flow.
• Collect and accurately update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system, keeping records confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain a clean and organized reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED