Ortho-Pedo Patient Coordinator

Great Expressions Dental Centers•Snellville, GA

About The Position

The Ortho-Pedo Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support, including welcoming patients, scheduling appointments, managing records, handling payments and insurance matters, and responding to inquiries. The coordinator helps ensure efficient practice operations, smooth patient flow, and a positive patient experience while protecting the confidentiality of patient records.

Requirements

2–3 years of proven experience as a receptionist or in a customer service role in a dental office.
High school diploma or equivalent.

Nice To Haves

1–2 years of experience with orthodontics or pedodontics.
Additional education or certification in healthcare administration or a related field.

Responsibilities

Welcome patients warmly and help maintain a comfortable, inviting waiting area.
Interact with patients professionally and courteously.
Schedule appointments according to patient preferences and dental staff availability, and coordinate the appointment calendar with dental staff.
Confirm and remind patients about upcoming appointments by phone or other communication channels.
Collect and accurately update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system, keeping them confidential and compliant with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments.
Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Give patients instructions about pre-appointment preparations, forms, and paperwork.
Maintain a clean and organized reception area.
Coordinate with dental staff to support smooth patient flow and efficient scheduling.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.