Treatment Coordinator, Ortho
About The Position
Gentle Dental is hiring an Orthodontic Treatment Coordinator to support patients and families through orthodontic consultations and help convert consultations into treatment starts. The coordinator partners with orthodontists and clinical teams to guide patients from initial evaluation and recommended treatment through financial arrangements, scheduling, and treatment acceptance. The role focuses on providing a welcoming, informative, and supportive patient experience while helping patients understand treatment options and overcome financial or scheduling barriers. The position supports Gentle Dental locations in Perris, Norco, Moreno Valley, and Riverside, California.
Requirements
- 1–2 years of dental or medical front office, treatment coordination, or related patient-facing experience.
- Strong interpersonal and relationship-building skills.
- Confidently discuss treatment fees, insurance benefits, financing, and payment options.
- Communicate effectively with adult patients and parents of pediatric patients.
- Strong organization, attention to detail, and follow-through.
- Take a proactive approach to patient follow-up and treatment acceptance.
- Work toward case acceptance and treatment-start goals while maintaining a patient-first approach.
- Thrive in a fast-paced, team-oriented environment.
- Comfort using computers and dental practice management systems.
Nice To Haves
- Orthodontic experience is strongly preferred.
- Previous experience presenting treatment plans and discussing treatment costs with patients or families is preferred.
- QSI/Denticon experience is a plus.
- Bilingual skills are a plus.
Responsibilities
- Create an exceptional experience for patients and families throughout the orthodontic consultation process.
- Build rapport with patients and parents and understand their goals, questions, and concerns.
- Partner with the orthodontist to present recommended orthodontic treatment clearly and engagingly.
- Explain treatment timelines, expectations, and next steps.
- Present treatment fees, insurance benefits, financing, and available payment options.
- Help patients and families identify solutions to financial or scheduling barriers.
- Follow up with prospective patients who have not yet scheduled treatment.
- Support strong case acceptance and orthodontic treatment starts.
- Coordinate treatment-start appointments and ensure a smooth transition to the clinical team.
- Maintain accurate patient, treatment, and financial information.
- Track consultations, pending treatment, case acceptance, and follow-up activity.
- Collaborate with orthodontists, clinical teams, and office leadership to achieve patient care and practice goals.
- Deliver a consistently professional, positive, and patient-focused experience.
Benefits
- Medical and pharmacy coverage.
- Dental and vision coverage for employees and their families.
- Employee Assistance Program.
- Basic life, AD&D, and long-term disability insurance.
- 6 paid holidays plus 2 paid floating holidays.
- PTO – 80 hours per year for hourly employees.
- 401(k) plan and deferred compensation plan.
- Referral bonuses ranging from $600–$2,500 depending on role.
- $1,000 signing bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
