Intake Coordinator

Civic Works•Baltimore, VT

8d•$45,000 - $50,000•Hybrid

About The Position

The Intake Coordinator manages applicant screening, intake, and enrollment for Civic Works workforce development programs, including Career Pathways, YouthBuild, AmeriCorps, and EMS Corps. The role streamlines intake across programs, develops community referral partnerships, and engages applicants in person, by phone, and online. The Coordinator conducts initial interviews, recommends candidates for enrollment, and facilitates final enrollment decisions with program staff. The position supports Civic Works’ mission of expanding access to family-sustaining careers for Baltimore residents who face barriers to quality employment. It helps applicants meet program requirements, assesses eligibility, and supports transitions into training. The role reports to the Outreach and Intake Manager and has no supervisory or budget responsibilities. The schedule is typically Monday through Friday. Local travel may be needed for partner meetings, presentations, and recruitment activities. The position may potentially allow work from home up to one day per week, with at least four days per week at the Baltimore City office. Remote work is not available during the 90-day orientation period, and the arrangement may change based on organizational needs.

Requirements

Relevant experience, including recruitment, sales, intake, project management, or workforce development.
Experience conducting interviews and facilitating client engagement.
Experience working in and creating diverse, equitable, and inclusive environments.
Understanding of systemic and racialized inequities that hinder access to and retention of employment.
Strong proficiency with Microsoft Office, Google Suite, data tracking systems, and other computer programs.
Strong organization, attention to detail, and ability to manage multiple projects simultaneously.
Ability to work independently under pressure and meet tight deadlines.
Excellent verbal communication, interpersonal, and writing skills.
Personal responsibility for meeting goals and a track record of success.
Ability to identify problems, develop innovative solutions, and implement them.
Ability to consider different perspectives and bridge gaps between staff in enrollment decisions.
Ability to protect confidential information and prepare accurate, reliable reports.
Networking skills and ability to cultivate lasting relationships with partners and community members.
Comfort and effectiveness working without judgment with participants who have varying criminal records, including recent convictions and serious offenses.
Commitment to supporting participants’ success and ability to build supportive relationships with program participants.
Valid driver’s license and reliable personal transportation for recruitment activities and offsite partner meetings.

Responsibilities

Coordinate intake, screening, and selection processes across workforce development programs.
Plan and facilitate information sessions about training offerings, eligibility, and application procedures.
Review applications, schedule and conduct initial interviews, administer skills tests, and collect documentation.
Use Motivational Interviewing techniques in interviews and applicant follow-up.
Facilitate applicant drug screens, follow program procedures, and communicate results to applicants.
Review applicants for grant eligibility and collect eligibility documents.
Communicate with applicants throughout the application process, manage expectations, and support suitable applicants’ progression to enrollment.
Support applicants in meeting program requirements prior to enrollment.
Maintain current applicant records in Salesforce, including communications and correspondence.
Develop and strengthen referral partnerships, process partner referrals, and track and report referral status.
Represent Civic Works in outreach and recruitment activities as needed.
Coordinate applicant recommendations and final selection processes with staff, and confirm accepted applicants for new cohorts.
Facilitate participants’ transition from intake and enrollment to classroom training.
Co-facilitate cohort orientations and brief staff on incoming participants.
Model professionalism and expected standards of workplace behavior, communication, and follow-through.
Complete introductory and advanced Motivational Interviewing training upon hire and participate in ongoing coaching.
Create and submit recruitment reports as needed.
Participate in staff and team meetings.