Intake Coordinator

The Pennant Group•Nashville, TN

About The Position

The Intake Coordinator I communicates and coordinates with patients, families, and physician offices; processes referrals and coordinates patient care; and assists with smooth clinical operations. The role also maintains community relationships and helps ensure adherence to regulations, policies, and procedures. The position typically involves experience in the Home Health/Hospice industry, but does not require licensure in a skilled discipline.

Requirements

  • Typically has experience in the Home Health/Hospice industry.

Responsibilities

  • Respond to incoming phone calls and handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources.
  • Build and maintain strong relationships with referral sources and other community contacts.
  • Assist field staff with information, scheduling, and workflow.
  • Manage Homecare Homebase workflow appropriate to the Intake roles.
  • Work with the office team to provide other types of office support as needs dictate.
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