Front Office (Patient Intake Coordinator)

AFFILIATED DERMATOLOGY•Anthem, AZ

3d•Onsite

About The Position

Affiliated Dermatology is a privately owned dermatology practice with nine locations, established in 2002, and plans for further growth. The practice focuses on providing high-quality care with compassion and attention to each individual’s medical concerns. The Patient Intake Coordinator is part of the patient intake team, which provides face-to-face customer service and coordinates workflow between patient services and clinical departments. The position is based at the Anthem office in Anthem, Arizona, and may require travel of up to 25%. The role is full-time and requires availability without time restrictions between 8 a.m. and 5:30 p.m. Candidates are asked to complete Predictive Index Behavioral and Cognitive Assessments as part of the screening and selection process. The assessments take approximately 20 minutes in total and are not used as a yes-or-no decision on candidates.

Requirements

At least one year of experience working with medical insurance.
Electronic Medical Records experience.
High school diploma or equivalent.
Knowledge of insurance, including in-network and out-of-network coverage.
Work well with others as a team player.
Be dependable, punctual, and professional.
Be organized, efficient, and ethical.
Be confident using computers.
Ability to multitask.
Ability to read, understand, and follow oral and written instructions.
Availability without time restrictions between 8 a.m. and 5:30 p.m.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet patients promptly at check-in and check-out.
Answer phones in a timely manner.
Collect co-pays and outstanding balances.
Maintain patient charts through appropriate data entry, insurance information, and referrals.
Schedule patient appointments.
Follow HIPAA guidelines.
Work with the patient intake team to maintain smooth workflow between patient services and clinical departments.