Front Office Receptionist and Patient Intake

Arkansas Dental Centers•Benton, AR

13d

About The Position

The Front Office Receptionist and Patient Intake role is responsible for providing a smooth patient experience from check-in through check-out and helping the dental office run efficiently. The receptionist professionally greets patients in person and by phone, coordinates appointments, completes patient intake, and maintains patient records while safeguarding privacy and confidentiality. The position also includes preparing the reception area and patient materials, supporting daily office routines, and assisting patients with forms, insurance information, payments, and follow-up appointments.

Requirements

High school diploma or general education degree (GED).
Knowledge of dental terminology, procedures, and diagnoses.
Knowledge of computers and relevant software applications.
Knowledge of general administrative and clerical procedures.
Working knowledge of dental insurance.
Communication skills.
Information collection and management skills.
Planning and organizing skills.
Accuracy.
Customer service skills.
Teamwork.
Initiative.
Adaptability.
Confidentiality.

Responsibilities

Open the office and prepare the reception room and front common areas, including ensuring patient restrooms are clean and stocked, preparing the waiting room, and tending to plants and magazines as needed.
Prepare information for and participate in the morning huddle.
Greet patients and serve as the first point of contact for incoming patient calls, answering by the third ring and maintaining an upbeat tone.
Check voicemail and email, distribute messages, return messages, and record call notes in patient records as needed.
Update appointment status for broken appointments and cancellations, and fill open appointment slots caused by no-shows and cancellations.
Maintain patient records in compliance with privacy and security regulations, respond to information requests, and safeguard patient confidentiality.
Schedule appointments, keep the schedule as full as possible, confirm upcoming appointments and recalls, and review the daily schedule and prepare the following day's schedule.
Sort and distribute incoming and outgoing mail and maintain a professional reception area.
Update front-office staff on daily tasks as needed and perform other duties assigned by the team leader.
Arrange patient charts for next-day appointments and prepare paperwork for patients before their appointments.
Review routing slips at the end of the day, check for changes and posting accuracy against the ledger, ensure follow-up appointments are made for re-care or fillings, and file routing slips with end-of-day sheets.
Work recall and outstanding-treatment reports.
Complete daily deposits no later than 1 p.m. the following day.
Assist patients with required forms and documentation, verify and update patient information, and explain office procedures and policies.
Register new patients according to office protocols and enter relevant information into the data system.
Send information about past-due balances or co-pays to appropriate clinical staff before the appointment.
Mark patients as ready and put up routing slips.
Obtain copies of photo identification and medical or dental insurance cards, update changes, enter new-patient paperwork, and scan paperwork into patient notes.
At check-out, identify existing balances, schedule follow-up appointments as needed, and collect money owed for services.