Inside Sales Support Representative
The Home Depot • Washington, DC12d • $24 - $27
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Inside Sales Support Representative
The Home Depot•Washington, DC
•$24 - $27
About The Position
The Inside Sales Support Representative (ISSR) supports growth of managed account portfolios in partnership with Outside Sales Representatives. The role provides consultative support, maintains strong account relationships, and delivers personalized service through timely, complete quotes and sales orders, issue resolution, post-sale follow-up, and project-cycle execution. It requires industry-specific knowledge, strong organizational skills, and effective use of CRM and telephony systems. The ISSR develops sales-support solutions that meet customer needs, achieve organizational goals, and increase market share. The position supports Outside Sales portfolio growth by providing customer service, quoting, sourcing, project ownership, and post-order follow-up; assists with account administration in coordination with vendors and cross-functional partners; and resolves issues throughout the customer journey. The role typically requires overnight travel 5% to 20% of the time. It is based in a comfortable indoor area, with most work spent sitting and occasional movement; lifting or moving light articles may rarely be required.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
- At least 1 year of work experience.
- Ability to use Customer Relationship Management (CRM) systems and telephony systems effectively.
- Typically requires overnight travel 5% to 20% of the time.
Nice To Haves
- Working knowledge of Microsoft Office Suite.
- Working knowledge of presentation software such as Microsoft PowerPoint.
- Ability to collaborate and work effectively with cross-functional teams.
- Demonstrated project management skills.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
- Excellent written and verbal communication skills.
- Previous customer service or retail sales experience, especially in home improvement trades.
- Knowledge of local building codes related to home improvement.
- Consultative and growth mindset, with the ability to respond quickly to internal and external customer needs.
- In-depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.
- At least 2 years of preferred work experience.
- At least 1 year of preferred leadership experience.
Responsibilities
- Support Outside Sales portfolio growth through customer service, accurate quoting, sourcing, and overall project ownership.
- Complete assignments in a timely and efficient manner and support Outside Sales partners in growing accounts through strong internal and external relationships.
- Provide post-order follow-up, resolve issues or errors promptly, and ensure customer needs are met.
- Partner with vendors and cross-functional partners on quoting, pricing, availability, and issue resolution for high-volume project needs.
- Own projects from end to end, keeping the managed-account customer at the center of the process.
- Support customers throughout the customer journey, including issue resolution, after-sale follow-up, invoice transmittal, and quote requests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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