Sales Inside

Foundation Building Materials•Jacksonville, FL

12d

About The Position

Foundation Building Materials (FBM) is hiring an Inside Sales Professional to build customer relationships through product guidance and responsive service. The role supports customers at the front counter and through tailored sales solutions, while coordinating with outside sales representatives and internal teams to fulfill customer needs. The position includes customer service, sales support, order and quote processing, inventory and showroom operations, cash handling, product and project documentation, and delivery coordination. This is a full-time position with competitive pay and benefits. The role reports to the Branch Manager.

Requirements

At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Bilingual English/Spanish skills.
Incoming-call inside sales experience.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and generate accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries or complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Enter orders, pricing, and customer data accurately into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement.
Operate and balance the cash register and drawer daily according to proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain current product expertise and manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff and coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.