Senior Manager of Inside Sales

Würth Industry USA•Berlin, CT

13d

About The Position

The Senior Manager of Inside Sales oversees multiple key and national account Business Units, leading customer success through supervision, strategic planning, and consistent process control. The role supports the Senior Director’s Inside Sales/Competency Centers with strategy and operational decision-making, manages Business Unit operations, and serves as a liaison between Executive Leadership and Business Unit Managers. The Senior Manager oversees direct reports and provides mentoring and training to support team success and company goals. This position also manages resources to achieve sales, gross profit, service, and productivity targets. The role is responsible for service operations across assigned units, measuring performance through financial statements, sales and production reports, and other KPIs, and implementing actions to improve results. It oversees staffing and employee performance, training, workforce planning, budgets, operational processes, customer satisfaction, and coordination with internal teams and customers. The position travels to branch locations and customer meetings, and works with sales and implementation teams on customer start-ups, inventory management, and optimization. It also owns related ISO processes and forms and develops and improves processes, systems, and performance measures for a growing sales organization.

Requirements

Bachelor’s degree in a related field.
Five to ten years of related management experience, or a commensurate combination of education and experience.
Results-oriented, with a focus on continuous improvement.
Excellent written and verbal communication skills.
Strong presentation and persuasive skills.
Participative management style.
Valid driver’s license and clean driving record.
Ability to travel approximately 20–30% of the time, including limited international travel; travel as needed is also estimated at 20%.
Ability to read and interpret documents such as training instructions, shipping tickets, and procedure manuals.
Ability to work with mathematical concepts including graphs, statistics, percentages, and ratios.
Ability to establish credibility, respect, and trust with staff and external business partners.
Strong Excel and PowerPoint skills and working knowledge of other Microsoft Suite products; advanced Microsoft Excel skills are also specified.
Excellent problem-solving abilities, including gathering temporary or virtual teams to resolve time-critical issues with positive outcomes for customers and the company.
Ability to lead and direct cross-functionally and within the organization across multiple geographies.
Strategic thinking and creative, innovative problem-solving in diverse situations.
Strong analytical, numerical, and reasoning ability.
Ability to manage multiple projects with varying deadlines.
Strong judgment and decision-making skills.

Nice To Haves

Understanding of SAP is desirable.

Responsibilities

Manage and mentor assigned Business Unit Managers within designated customer groups.
Direct the functional team, including hiring, corrective action, performance appraisals, pay reviews, budgets, and processes.
Lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance with Wurth basic principles.
Implement training programs, including new employee onboarding, and identify training requirements for performance improvement.
Manage workforce planning, staffing, and labor relations to meet operational requirements.
Take leadership responsibility for customer satisfaction with Business Unit capabilities and services.
Oversee service operations for assigned units and implement action items to achieve goals.
Review financial statements, sales and production reports, and KPI data to measure productivity and goal achievement and identify cost-reduction and improvement opportunities.
Supervise Business Units and execution, and help improve departmental policies, goals, objectives, and procedures in consultation with Würth executives as needed.
Travel to branch locations to deliver training and ensure operational policies, procedures, and objectives are met.
Develop employee performance goals and objectives and monitor achievement.
Select, hire, and train employees with HR and senior management; conduct performance appraisals and provide input to supervisors.
Ensure processes and procedures developed by other functional areas are implemented in service departments.
Manage and coordinate operational activities to maximize productivity and efficiency.
Collaborate with managers and supervisors on process improvements, solutions, growth opportunities, and efficiency.
Coordinate activities with other managers.
Attend customer sales calls and meetings.
Provide input to the Director of Sales on service-department budgets and ensure goals for sales, margins, costs, expenses, and inventory are met.
Model and teach Würth Group corporate culture.
Represent the company in customer relations and ensure customer satisfaction.
Evolve Business Unit processes and educate Business Unit Representatives companywide on effective implementation.
Coordinate with Sales leaders and provide input on sales strategy aligned with Business Units.
Maintain relationships and communicate regularly with leaders in Outside Sales, Purchasing, Quote, Implementation, Quality, Engineering, and Logistics.
Create, conduct, and complete companywide meetings and training for Business Unit teams; serve as process owner for related ISO processes and forms.
Work with outside sales organizations to achieve sales and service targets through on-site inventory management and CPS® optimization.
Coordinate with the Implementation Team on new customer start-ups and optimization activities.
Identify VMI optimization and improvement opportunities with the team and cross-functional partners.
Develop and continuously improve processes, systems, and measurement criteria for a successful high-growth sales organization.
Perform other duties as assigned.